Bilingual Insurance Support Specialist (Onsite)

Florida One Insurance; Kissimmee (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing process support

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative who will work on site in Kissimmee, FL. You will answer inquiries, guide clients through policies, and resolve insurance questions in both English and Spanish, delivering empathetic service during stressful times.

You'll collaborate with agents, maintain accurate records, and assist with policy updates, claims, and licensing processes.

Qualifications

• Fluent in both English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong sense of empathy, professionalism, and customer service.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating closely with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual (English/Spanish)

Customer service

Excellent communication

Empathy

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative who will work on site in Kissimmee, FL. You will answer inquiries, guide clients through policies, and resolve insurance questions in both English and Spanish, delivering empathetic service during stressful times.

You'll collaborate with agents, maintain accurate records, and assist with policy updates, claims, and licensing processes.