Bilingual Insurance Customer Care Specialist

Florida One Insurance; Saint Petersburg (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base onsite in Saint Petersburg, FL. Your English and Spanish skills will guide customers through policies and resolve questions with empathy.

The role offers a competitive salary range of $42,600 to $92,000 per year plus benefits, including medical, dental & vision insurance, life insurance, PTO, licensing assistance, and opportunities for growth.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism, and customer service.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating closely with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual English/Spanish

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base onsite in Saint Petersburg, FL. Your English and Spanish skills will guide customers through policies and resolve questions with empathy.

The role offers a competitive salary range of $42,600 to $92,000 per year plus benefits, including medical, dental & vision insurance, life insurance, PTO, licensing assistance, and opportunities for growth.