Bilingual Insurance Customer Support (Spanish) - Remote

Markel; Richmond (VA); Híbrido; USD 23.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Paid time off

Descripción de la vacante

Markel is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, addressing insurance questions and delivering a positive, professional experience in both English and Spanish.

Location is remote or hybrid based on office proximity; you will support 7:00am–7:00pm CST, Monday–Friday, handling 50–80 inbound calls daily in a fast-paced center and contributing to renewal and long-term relationships.

Formación

• Bilingual in English and Spanish required.
• High school diploma or equivalent; some college is a plus.
• 1+ years of prior customer service experience preferred.
• Strong attendance, reliability, and punctuality.
• Comfort with a high-volume call center environment.
• Willingness to learn insurance products, procedures, and systems.

Responsabilidades

• Serve as the first point of contact for customers with insurance questions.
• Communicate clearly in English and Spanish.
• strive to resolve customer concerns on the first call whenever possible.

Conocimientos

Bilingual English/Spanish

Customer service

Phone communication

Attention to detail

Reliability

Multitasking

Grammar

Educación

High school diploma or equivalent

Some college

Herramientas

Computer skills

CRM / call center systems

Descripción del empleo

Markel is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, addressing insurance questions and delivering a positive, professional experience in both English and Spanish.

Location is remote or hybrid based on office proximity; you will support 7:00am–7:00pm CST, Monday–Friday, handling 50–80 inbound calls daily in a fast-paced center and contributing to renewal and long-term relationships.