Bilingual Customer Service Representative, Insurance

Markel; United States; Remote; USD 22,000 - 47,000; Full time

Job summary

Markel is hiring a Spanish bilingual Customer Service Representative I to serve as the first point of contact for customers seeking insurance information. This remote role requires clear communication in English and Spanish and a customer‑first mindset.

Join the Specialty Service team to handle 50–80 inbound calls daily from home or hybrid location; salary ranges from $16.36 to $34.05 per hour, with potential incentive eligibility, and a path for learning insurance products and systems.

Qualifications

• Fluency in both English and Spanish required.
• 1+ years of customer service experience preferred.
• Comfort in a fast-paced call center environment.
• Solid grammar and communication skills.
• Ability to learn insurance products, procedures, and systems/applications.

Responsibilities

• Serve as the first point of contact for customers with insurance questions.
• Communicate clearly in English and Spanish.
• Work to resolve customer concerns on the first call when possible.

Skills

Bilingual English/Spanish

Phone communication skills

Customer service mindset

Reliability & attention to detail

Education

High school diploma or equivalent

Tools

Computer skills

Multi-tasking

Job description

Remote

Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Now Hiring: Spanish Bilingual Customer Service Representative I

We are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on-time attendance is an essential function of this role.

What You’ll Do:

• Serve as a helpful, professional first point of contact for customers with insurance questions.
• Communicate clearly and effectively with customers in both English and Spanish.
• Work to resolve customer concerns on the first call whenever possible and escape appropriately when needed.

Customer Service Representatives are expected to stay current on procedures, products, and programmes to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

What We’re Looking For:

• Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
• A customer‑first mindset and dedication to creating a positive service experience.
• Strong phone communication skills and a professional, calm approach to customer conversations.
• Comfort working in a fast‑paced call center environment while navigating multiple systems.
• Willingness to learn insurance products, procedures, and systems/applications.
• Reliability, accountability, and strong attention to detail.
• Prior customer service experience is preferred, especially in a high‑volume phone or service center environment.

Requirements:

This position does not require a Property & Casualty Insurance license

• High school diploma or equivalent;
• 1 or more years of prior customer service experience preferred
• Demonstrated job stability and attendance records
• Solid computer, grammar and multi-tasking skills
• Comfort with a high-volume service center.

About the Specialty Service Team:

Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers’ compensation.

Work in a remote call center setting with an average of 50–80 inbound calls per day.

Join an hourly team of approximately 51 staff members and work with 2–3 systems to support customer needs.

Location: Remote if outside of Markel office. If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.

Core Hours: 7:00am – 7:00pm CST, Monday – Friday based on time zone.

Compensation:

• $21.50/hr for Spanish bilingual candidates without a P&C license.
• $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.

P&C License Information:

A Property & Casualty Insurance license is required for this position. The qualifying license is a 220License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for the Customer Service Representative is $16.36 - $34.05. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.