Bilingual Customer Service Rep (Spanish) – Remote

Markel Corporation; Omaha (NE); Hybrid; USD 22,000 - 47,000; Full time

Job summary

Markel Group seeks a bilingual Spanish/English Customer Service Representative I to join the Specialty Service team. You will be the first contact for customers, answering insurance questions and delivering a positive experience, while building rapport for renewal business.

Role requires strong communication in both languages, reliability, and the ability to navigate multiple systems in a fast-paced call center environment. Remote/hybrid options apply.

Qualifications

• Bilingual in English and Spanish required.
• 1+ years of customer service experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Serve as the first point of contact for customers with insurance questions.
• Communicate effectively in English and Spanish.
• Resolve customer concerns on the first call when possible and escalate when needed.
• Stay current on procedures, products and programs to meet department standards.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Attention to detail

Reliability

Problem-solving

Education

High school diploma or equivalent

Some college is a plus

Tools

CRM software

Job description

Markel Group seeks a bilingual Spanish/English Customer Service Representative I to join the Specialty Service team. You will be the first contact for customers, answering insurance questions and delivering a positive experience, while building rapport for renewal business.

Role requires strong communication in both languages, reliability, and the ability to navigate multiple systems in a fast-paced call center environment. Remote/hybrid options apply.