Bilingual Insurance CSR (Spanish/English) - Remote

Markel; Milwaukee (WI); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Employee Stock Purchase Plan

Paid Time Off

Corporate holidays

Floating holidays

Parental leave

Job summary

Markel Group is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, answering insurance questions and delivering a positive, professional experience in both English and Spanish.

The role supports a remote/hybrid schedule, handling 50–80 inbound calls daily while learning procedures and programs to meet department standards. Prior service experience is preferred in a fast-paced environment.

Qualifications

• Spanish bilingual; English and Spanish communication proficiency required.
• Customer-first mindset with focus on positive service experiences.
• Strong phone communication and professional demeanor.
• Ability to navigate a fast-paced call center with multiple systems.
• Willingness to learn insurance products, procedures, and systems/applications.
• Reliability, accountability and attention to detail; solid attendance.
• Prior customer service experience preferred in high-volume environments.

Responsibilities

• Serve as first point of contact for customers with insurance questions.
• Communicate clearly in English and Spanish to assist customers.
• Resolve customer concerns on the first call when possible and escalate as needed.

Skills

Spanish bilingual

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Markel Group is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, answering insurance questions and delivering a positive, professional experience in both English and Spanish.

The role supports a remote/hybrid schedule, handling 50–80 inbound calls daily while learning procedures and programs to meet department standards. Prior service experience is preferred in a fast-paced environment.