Bilingual Insurance Support — Remote (Spanish/English)

Markel; United States; Remote; USD 22,000 - 47,000; Full time

Job summary

Markel is hiring a Spanish bilingual Customer Service Representative I to serve as the first point of contact for customers seeking insurance information. This remote role requires clear communication in English and Spanish and a customer‑first mindset.

Join the Specialty Service team to handle 50–80 inbound calls daily from home or hybrid location; salary ranges from $16.36 to $34.05 per hour, with potential incentive eligibility, and a path for learning insurance products and systems.

Qualifications

• Fluency in both English and Spanish required.
• 1+ years of customer service experience preferred.
• Comfort in a fast-paced call center environment.
• Solid grammar and communication skills.
• Ability to learn insurance products, procedures, and systems/applications.

Responsibilities

• Serve as the first point of contact for customers with insurance questions.
• Communicate clearly in English and Spanish.
• Work to resolve customer concerns on the first call when possible.

Skills

Bilingual English/Spanish

Phone communication skills

Customer service mindset

Reliability & attention to detail

Education

High school diploma or equivalent

Tools

Computer skills

Multi-tasking

Job description

Markel is hiring a Spanish bilingual Customer Service Representative I to serve as the first point of contact for customers seeking insurance information. This remote role requires clear communication in English and Spanish and a customer‑first mindset.

Join the Specialty Service team to handle 50–80 inbound calls daily from home or hybrid location; salary ranges from $16.36 to $34.05 per hour, with potential incentive eligibility, and a path for learning insurance products and systems.