Remote Bilingual Insurance Customer Service Rep

Markel; Henderson (NV); Remote; USD 23,000 - 47,000; Full time

Job summary

Markel is hiring a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, answering insurance questions and delivering a positive, professional experience in both English and Spanish.

This remote role handles 50–80 inbound calls daily in a fast-paced call center, with a pay range of $16.36–$34.05 per hour and potential eligibility for an incentive plan.

Qualifications

• Bilingual English/Spanish required for professional customer interactions.
• Strong customer-first mindset with clear, professional communication.
• Experience in fast-paced call center environments preferred.
• Willingness to learn insurance products and internal systems.
• Reliable with good attendance and attention to detail.

Responsibilities

• Serve as first point of contact for customers with insurance questions.
• Communicate in English and Spanish to resolve issues.
• Aim for first-call resolution while escalating when needed.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Multitasking

Education

High school diploma

Some college coursework

Tools

CRM software

Microsoft Office

Job description

Markel is hiring a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first point of contact for customers, answering insurance questions and delivering a positive, professional experience in both English and Spanish.

This remote role handles 50–80 inbound calls daily in a fast-paced call center, with a pay range of $16.36–$34.05 per hour and potential eligibility for an incentive plan.