Bilingual Insurance Customer Service Representative (P&C, Spanish/English)

gobravvo; Los Angeles (CA); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses and commissions

Group life insurance

Retirement plan

Descrizione del lavoro

gobravvo is seeking a Bilingual Insurance Customer Service Representative (P&C, Spanish/English) to provide exceptional support to policyholders and prospects. Your role includes handling inquiries about coverage, claims, billing, and policy details, using your bilingual skills to ensure precise, helpful service.

You will work in a fast-paced environment with opportunities for training, advancement, and commissions based on performance.

Competenze

• Must be bilingual in Spanish and English.
• Active Property & Casualty license required.
• Active Life and Health license required.
• Strong written, verbal, and listening skills.

Mansioni

• Provide bilingual customer support to policyholders and prospects in Spanish and English.
• Answer questions about coverages, claims, billing, eligibility, and policy details.
• Educate clients on available insurance solutions using a needs-based approach.
• Maintain accurate records and prepare reports for management.
• Collaborate with team members to meet business goals and client needs.
• Stay current on product updates, licensing requirements, and industry changes.

Conoscenze

Bilingual Spanish/English

Customer service

Interpersonal communication

Descrizione del lavoro

The role of Bilingual Insurance Customer Service Representative (P&C, Spanish/English) presents an exciting opportunity for professionals with a passion for client engagement and problem-solving. As a valued member of a successful insurance agency team, you will utilize your bilingual Spanish/English skills and active insurance licenses to deliver exceptional support, guidance, and solutions to policyholders. This full-time position is ideal for individuals dedicated to providing a high standard of customer service, fostering client relationships, and contributing to the organization’s ongoing growth and success.

Working as a Bilingual Insurance Customer Service Representative (P&C, Spanish/English) means playing an integral part in maintaining customer satisfaction and trust. You will communicate directly with clients, addressing their questions about policy coverage, eligibility, claims, billing, and more, always ensuring their needs are met with accuracy and professionalism. Your attention to detail, organization, and proactive approach will be vital in this dynamic environment, as you assist clients in navigating insurance options and support the agency’s daily operations.

In this role, you'll benefit from a supportive team setting that values your contributions and encourages ongoing professional growth. As you gain valuable experience in the insurance industry, you'll also have opportunities for advancement within the agency. The agency's commitment to training and continuing education ensures that you stay current with industry developments, product changes, and licensing requirements, strengthening your expertise and career trajectory.

Bilingual Insurance Customer Service Representative (P&C, Spanish/English) candidates must hold active Property & Casualty and Life & Health licenses and demonstrate fluency in both Spanish and English. The agency welcomes applicants who excel in communication, organization, and multi-tasking, and who are motivated by delivering outstanding customer service.

Bilingual Insurance Customer Service Representative (P&C, Spanish/English) - Summary

• Provide comprehensive customer support to policyholders and prospects in both Spanish and English.
• Manage inquiries regarding insurance coverages, policy details, claims processes, billing, and more.
• Foster strong client relationships to support agency growth and customer retention.
• Work collaboratively with team members to achieve business goals and deliver a remarkable customer experience.

Duties & Responsibilities

• Establish and nurture relationships with customers, providing follow-up as needed.
• Deliver prompt, accurate, and friendly service on all customer inquiries relating to insurance options and policies.
• Educate clients on available insurance solutions using a needs-based approach.
• Respond to client requests regarding coverage, eligibility, policy changes, transfers, claims, and billing.
• Maintain a high standard of work ethic and commitment to agency success daily.
• Prepare and provide timely activity reports to the agency owner or manager.
• Stay informed about product updates, licensing requirements, and industry developments through ongoing education.

Salary & Benefits

• Competitive hourly pay with opportunities for bonuses and commissions based on performance.
• Comprehensive group life insurance coverage.
• Retirement plan for long-term financial security.
• Valuable hands-on experience in the insurance industry.
• Potential for career advancement and growth within the agency.

Qualifications & Requirements

• Bilingual proficiency in Spanish and English (required).
• Active Property & Casualty insurance license (required).
• Active Life and Health insurance license (required).
• Strong interpersonal and customer service skills.
• Excellent written, verbal, and listening communication abilities.
• People-oriented with a focus on delivering positive experiences.
• Organizational skills and attention to detail.
• Self-motivated with the ability to work both independently and as part of a team.
• Ability to multi-task and adapt in a fast-paced environment.
• Proactive problem-solving capabilities.
• Commitment to accurate and timely completion of tasks.
• Willingness and ability to learn new computer functions and technologies.

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping others and achieving business goals.
• Thrives in a fast-paced, client-focused environment.
• Demonstrates pride in delivering high-quality work and maintaining strong attention to detail.
• Embraces opportunities for continued learning and professional development.
• Aligns with the agency's mission to provide outstanding service to all clients.

Other Relevant Information

• This position is with an independent contractor insurance agent, not directly with a national insurance company.
• Selected candidates must complete all required licensing and training programs as mandated by the agency and regulatory bodies.
• Agency employees are not employees of the national insurance company but work directly for the independent contractor agent.
• The agency adheres to all Equal Employment Opportunity guidelines and is committed to a diverse and inclusive workplace.