Bilingual Insurance Customer Service Representative

gobravvo; Mastic (NY); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Career development

Team environment

Résumé du poste

Gobravvo in New York, NY is seeking a Bilingual Insurance Customer Service Representative to support clients in English and Spanish across phone, email, and chat channels. This role emphasizes accurate data entry, CRM usage, and professional communication to resolve inquiries and billing questions.

The ideal candidate will have strong bilingual communication, be detail-oriented, and capable of managing multiple tasks in a fast-paced environment.

Qualifications

• Bilingual fluency in English and Spanish is required.
• High school diploma or equivalent; additional education is a plus.
• Property and Casualty Insurance license must be obtained or able to obtain.
• Experience in customer service or call center is preferred but not required.
• Proficiency with Microsoft Office and general computer navigation.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in English and Spanish.
• Provide information on insurance products, billing, and account management.
• Maintain accurate records and utilize CRM systems for client interactions.
• Handle outbound calls to follow up on requests or promote services as appropriate.
• Collaborate with team members to resolve issues and improve service quality.
• Document interactions and manage transactions accurately.

Connaissances

Bilingual fluency

Strong communication

Data entry

Multitasking

Organizational skills

Formation

High school diploma

Outils

CRM systems

Microsoft Office

Description du poste

The Bilingual Insurance Customer Service Representative plays a critical role in ensuring seamless communication and support for clients in both English and Spanish. As a central member of the insurance customer service team, the representative is responsible for delivering outstanding client experiences and building long-term relationships through attentive service and professionalism. This position is particularly suited to those who possess strong bilingual abilities and are eager to make a positive impact in the insurance industry through effective communication and problem solving.

In this full‑time role, the Bilingual Insurance Customer Service Representative engages with clients through a variety of channels including phone, email, and chat, ensuring that every interaction reflects the company's commitment to quality and customer satisfaction. The representative handles a wide range of inquiries, from providing product and service information to resolving billing questions and assisting with account management. The ability to process data accurately, maintain detailed records, and utilize CRM systems is essential to the success of this role.

Collaboration is a key aspect of the Bilingual Insurance Customer Service Representative position, as team members work together to address complex issues, improve service delivery, and implement customer feedback for continuous improvement. The ideal candidate brings a proactive approach to customer engagement, consistently demonstrating excellent communication skills, adaptability, and professionalism. The ability to analyze client feedback and suggest process improvements is highly valued, as is the drive to contribute to a positive and productive team environment.

The Bilingual Insurance Customer Service Representative role requires proficiency in Microsoft Office tools for documentation and reporting, as well as the ability to handle outbound calls and manage multiple tasks efficiently. Previous experience in a call center or customer service environment is advantageous, but not required, as comprehensive training and support are provided. A Property and Casualty Insurance license is required, or candidates must demonstrate the ability to obtain one promptly upon hire.

This opportunity is ideal for individuals who are motivated, detail‑oriented, and committed to delivering exceptional results in a fast‑paced environment. Working as a Bilingual Insurance Customer Service Representative offers the chance to develop valuable skills, contribute to client satisfaction, and build a rewarding career in the insurance sector. If you are passionate about helping others, possess strong bilingual communication abilities, and are eager to take the next step in your professional journey,

Bilingual Insurance Customer Service Representative - Summary

• Serve as the primary contact for insurance clients, providing support in English and Spanish.
• Deliver exceptional customer service across phone, email, and chat channels.
• Maintain accurate records and utilize CRM systems for client interactions.
• Support team initiatives to enhance service quality and client satisfaction.

Duties & Responsibilities

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Address questions, resolve issues, and offer tailored solutions to clients.
• Provide information on insurance products, billing, and account management.
• Conduct outbound calls to follow up on requests or promote additional services as appropriate.
• Maintain meticulous records of interactions and handle transactions accurately.
• Demonstrate excellent phone etiquette and clear communication in every interaction.
• Collaborate with team members to resolve complex client issues efficiently.
• Utilize Microsoft Office for documentation and reporting.
• Analyze and report on client feedback to identify trends and suggest service improvements.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for career advancement and professional development within the company.
• Supportive and inclusive team environment.

Qualifications & Requirements

• Bilingual fluency in English and Spanish required.
• High school diploma or equivalent; additional education is a plus.
• Property and Casualty Insurance license (must have or be able to obtain).
• Previous customer service or call center experience preferred but not required.
• Proficiency in Microsoft Office Suite (Word, Excel) and general computer navigation.
• Strong communication, data entry, and organizational skills.
• Ability to multitask and maintain attention to detail in a fast‑paced environment.
• Experience with outbound calling and cash handling is beneficial.

Ideal Candidate Snapshot

• Motivated, reliable, and committed to delivering excellent customer service.
• Adaptable communicator who can tailor messages for diverse audiences.
• Proactive team player with strong interpersonal skills.
• Detail‑oriented with the capacity to manage multiple tasks simultaneously.
• Willing to learn and grow within the insurance industry.

Other Relevant Information

Role offers a positive work environment with supportive colleagues and leadership.

Company is dedicated to professional development and ongoing training for employees.

Applicants must be legally authorized to work and able to obtain necessary licensing.