Bilingual Insurance Customer Service Representative

gobravvo; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

401(k) with employer match

Professional development resources

Job summary

Gobravvo is hiring a Bilingual Insurance Customer Service Representative to serve Spanish and English speaking clients. In this full-time role, you will educate customers about insurance options, answer inquiries, process policy changes, and help with licensing as you develop your career in the insurance industry.

You will receive ongoing training, mentorship, and advancement opportunities, with a compensation package that includes base pay, bonuses, and commissions, plus benefits like paid time

Qualifications

• Bilingual in Spanish and English (reading, writing, speaking).
• Ability to obtain Property & Casualty and Life & Health licenses.
• Strong interpersonal and written communication.
• Organized with attention to detail.
• Team player and proactive problem solver.
• Familiarity with basic computer functions.

Responsibilities

• Establish and maintain customer relationships and follow up.
• Provide prompt, accurate, friendly service.
• Handle inquiries about policy changes, claims, and billing.
• Educate clients about options and coverage through needs-based reviews.
• Maintain activity reports and support the agent with updates.
• Stay current with product changes and licensing requirements.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Teamwork

Tools

CRM software

Job description

Bilingual Insurance Customer Service Representative

As a Bilingual Insurance Customer Service Representative, you play a key role in serving customers and supporting the growth of a leading insurance agency. In this customer-facing position, you will leverage your proficiency in both Spanish and English to communicate effectively with existing and prospective clients. The opportunity is ideal for individuals who are motivated, eager to learn, and interested in building a career in the insurance industry. No prior insurance experience is required, although holding an insurance license is highly valued and can enhance your prospects within the agency.In this full-time role, you will be responsible for reaching out to current policyholders as well as potential new customers who have shown interest in insurance products and services. Your ability to speak, read, and write fluently in Spanish and English will be critical to ensuring clear communication and excellent service for clients from diverse backgrounds. You will also be encouraged and supported in obtaining your Property & Casualty and Life & Health insurance licenses to further your professional development.The insurance agency is dedicated to fostering the growth of its team members by providing a collaborative and supportive work environment. As you build relationships and educate customers about the agency's insurance solutions, you will benefit from ongoing training, mentorship, and advancement opportunities. The agency values integrity, dedication, and a strong work ethic, recognizing team members who consistently strive for excellence in customer service and operational efficiency.Working as a Bilingual Insurance Customer Service Representative offers a rewarding career path, with a comprehensive compensation package that includes a competitive base salary, performance-based bonuses, and commissions. The agency also provides a suite of benefits such as paid time off, flexible scheduling options, a 401(k) retirement plan with employer match, and professional development resources. These benefits are designed to support your well-being and encourage your long-term growth within the agency.As part of your daily responsibilities, you will establish and maintain strong customer relationships, provide prompt and accurate service, and educate clients about policy options and coverage details. You will handle inquiries related to insurance availability, eligibility, policy changes, claims, and billing, always maintaining a customer-focused approach. The position requires excellent interpersonal and communication skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment.Individuals who thrive in a team-oriented setting, are proactive problem-solvers, and are committed to delivering outstanding customer service will excel in this role. You will also be expected to stay current with product updates, licensing requirements, and industry developments through continuing education. The agency values employees who take pride in their work, are organized, and are dedicated to achieving results while upholding the highest standards of professionalism and compliance.

Bilingual Insurance Customer Service Representative - Summary

• Serve as a primary point of contact for existing and prospective insurance clients
• Communicate fluently in both Spanish and English to support a diverse client base
• No prior insurance experience required; licensing is encouraged and supported
• Opportunities for ongoing training, professional growth, and advancement

Duties & Responsibilities

• Establish and maintain customer relationships, providing follow-up as needed
• Deliver prompt, accurate, and friendly customer service
• Respond to inquiries regarding insurance products, policy changes, claims, and billing
• Educate customers about insurance options and coverage through a needs-based review process
• Maintain detailed activity reports and support the agent with timely updates
• Stay current with product changes, licensing requirements, and technical developments
• Work collaboratively within a team setting and demonstrate a commitment to success

Salary & Benefits

• Competitive base salary with bonus and commission structure
• Paid time off including vacation and personal/sick days
• Flexible scheduling options to support work-life balance
• 401(k) retirement plan with employer matching contribution
• Professional development assistance and valuable industry experience
• Growth potential and opportunities for advancement within the agency

Qualifications & Requirements

• Bilingual proficiency in Spanish and English (speaking, reading, and writing required)
• Ability to obtain Property & Casualty and Life & Health insurance licenses
• Strong interpersonal, verbal, and written communication skills
• Excellent organizational abilities and attention to detail
• Self-motivated, people-oriented, and proactive in problem solving
• Familiarity with basic computer functions and willingness to learn new systems
• Ability to work effectively in a team and manage multiple tasks simultaneously
• Commitment to customer service excellence and meeting agency standards

Ideal Candidate Snapshot

• Motivated and eager to grow within the insurance industry
• Effective communicator with a passion for helping people
• Adaptable, organized, and detail-oriented
• Enjoys working in a collaborative team environment
• Dedicated to continuous professional development and learning

Other Relevant Information

• This position is with an independent contractor agent, not with the parent insurance company
• Employment is contingent upon successful completion of applicable licensing and training requirements
• Employees of independent agents are not employees of the parent insurance company
• The agency is committed to equal employment opportunity and values diversity in its workforce