Bilingual Customer Service Representative

gobravvo; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Job summary

gobravvo is seeking a Bilingual Customer Service Representative to assist English- and Spanish-speaking clients with insurance products and services. This full-time role emphasizes clear communication, problem-solving, and a welcoming customer experience.

The position offers training to obtain a Property & Casualty license, with opportunities for career advancement, bonuses, and a comprehensive benefits package.

Qualifications

• Bilingual English and Spanish required.
• Excellent communication and active listening skills.
• Comfortable assisting customers in person and over the phone.
• Organized, dependable, and quick to learn.
• Willingness to obtain a Property & Casualty license with company support.
• Prior insurance experience not required; suitable for diverse backgrounds.

Responsibilities

• Respond to customer inquiries in English and Spanish about insurance policies and services.
• Explain insurance products (auto, home, renters, life) in clear terms.
• Build positive client relationships through in-person and phone interactions.
• Guide customers through the insurance selection process and updates to coverage.
• Maintain accurate customer records and comply with procedures.

Skills

Bilingual English/Spanish

Strong communication

Active listening

Phone and in-person interaction

Organized and dependable

Willingness to obtain P&C license

No prior insurance experience required

Job description

The role of Bilingual Customer Service Representative is an essential position for organizations focused on serving diverse communities and delivering exceptional customer support. As a Bilingual Customer Service Representative, you will provide assistance to both English- and Spanish-speaking clients, helping them navigate insurance products and services in an inclusive, helpful, and efficient manner. Individuals in this position play a pivotal role in developing strong relationships with customers by offering clear communication, accurate information, and a welcoming experience at every touchpoint.

Working as a Bilingual Customer Service Representative provides a unique opportunity to use your language skills and customer service abilities to make a positive impact. In this full-time role, you will interact with a wide array of customers, providing support for their insurance needs and ensuring that they feel heard and valued. Your ability to listen carefully, explain complex concepts in simple terms, and respond promptly to inquiries will be central to your success in this role. This opportunity is ideal for candidates who are motivated to learn, enjoy problem-solving, and are passionate about helping others.

If you are seeking a rewarding career in the insurance industry and are bilingual in English and Spanish, the Bilingual Customer Service Representative position invites you to join a supportive team committed to professional development, career advancement, and comprehensive employee benefits. This role does not require prior insurance experience, making it accessible for candidates from various backgrounds, including retail, hospitality, administration, and other customer-focused fields. You will be supported in obtaining the necessary insurance license, ensuring you have the tools and knowledge to succeed and grow in your career.

The organization prioritizes teamwork, ongoing training, and a collaborative environment where your contributions matter. In addition to a competitive salary, you can expect commission and bonus opportunities, paid time off, and a robust benefits package. The role is structured to provide stability and growth, positioning you as a vital member of the customer service team.

Bilingual Customer Service Representative - Summary

• Deliver outstanding customer service support to English- and Spanish-speaking clients.
• Assist clients with insurance-related queries and service needs.
• Work collaboratively with colleagues to ensure a seamless customer experience.
• Utilize bilingual communication skills to foster lasting relationships and enhance client satisfaction.
• Opportunity for individuals with no prior insurance experience to enter the insurance industry with comprehensive support and training.

Duties & Responsibilities

• Respond to customer inquiries in both English and Spanish, addressing questions about insurance policies, billing, coverage options, and policy changes.
• Assist customers in understanding available insurance products, including auto, home, renters, life, and other coverage options.
• Develop and maintain positive relationships with clients through in-person and phone interactions.
• Provide guidance and support during the insurance selection process, helping clients make informed decisions.
• Recognize opportunities to review and update customer insurance needs, ensuring ongoing satisfaction.
• Maintain accurate customer records and adhere to agency procedures and compliance standards.
• Collaborate with team members to deliver a helpful, professional, and efficient customer experience at all times.
• Proactively follow up with clients to address outstanding needs and ensure all concerns are resolved.

Salary & Benefits

• Competitive annual base salary with potential for commission and bonuses.
• PTO (paid time off) and vacation to support work-life balance.
• Comprehensive benefits package including health, dental, and life insurance.
• Retirement plan options for long-term financial security.
• Support for professional development and opportunities for career advancement within the organization.
• A positive and collaborative team environment designed to foster growth and success.

Qualifications & Requirements

• Bilingual proficiency in English and Spanish is required.
• Demonstrated strong communication and active listening skills.
• Comfortable interacting with customers both in person and over the phone.
• Organized, dependable, and motivated to learn and adapt in a fast-paced environment.
• Willingness and ability to obtain a Property & Casualty insurance license (support provided).
• No prior insurance experience required; candidates from customer service, retail, hospitality, administration, and related fields are encouraged to apply.

Ideal Candidate Snapshot

• Friendly, approachable, and professional demeanor.
• Ability to multitask and maintain organization in a dynamic setting.
• Strong sense of responsibility and a passion for helping others.
• Proactive in identifying customer needs and offering effective solutions.
• Adaptable and eager to learn new systems and processes.
• Committed to upholding high standards of customer service and teamwork.

Other Relevant Information

• This full-time position offers a pathway to a stable and rewarding career in the insurance industry, with extensive support for professional growth.
• Working in a vibrant and diverse community provides daily opportunities to make a meaningful difference in the lives of customers.
• The organization is dedicated to building lasting relationships with clients and fostering a culture of inclusivity and continuous improvement.