Bilingual Insurance Customer Service Representative

gobravvo; Joliet (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus and commission opportunities

PTO including vacation and personal/s…

Professional growth opportunities

Diversity, equity, and inclusion

Job summary

gobravvo is seeking a Bilingual Insurance Customer Service Representative in Joliet, IL. The role focuses on delivering superior service in both Spanish and English, handling inquiries about policies, billing, and claims, and guiding clients through insurance options with a needs-based approach.

The ideal candidate maintains up-to-date knowledge of products and licensing, collaborates with team members, and strives for customer satisfaction in a fast-paced environment.

Qualifications

• Fluent in Spanish and English; bilingual required.
• Property and Casualty license (or willingness to obtain).
• Life and Health licenses (must obtain after hire).
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and work effectively in a team environment.
• Self-motivated, proactive, and dedicated to delivering exceptional customer service.
• Comfortable learning and using computer functions and software.
• Commitment to licensing, product updates, and ongoing education.
• Ability to provide timely and thorough activity reports to agency leadership.

Responsibilities

• Serve as primary contact for customers; assist in Spanish and English.
• Address policy inquiries, changes, claims, and billing.
• Educate clients on insurance options with a needs-based approach.
• Maintain knowledge of products, licensing, and industry practices.
• Document and report activity to the agency team and leadership.
• Collaborate with team to meet agency goals.
• Provide prompt, accurate, and friendly service via phone, email, or in-person.

Skills

Bilingual Spanish/English

Communication

Organization

Multi-tasking

Teamwork

Self-motivation

Computer literacy

Licensing updates

Reporting

Education

Property and Casualty license (or willingness to obtain)

Life and Health insurance licenses (must obtain after hiring)

Job description

The Bilingual Insurance Customer Service Representative position offers an exciting opportunity for individuals fluent in both Spanish and English to play a key role in providing outstanding service in the insurance industry. As a Bilingual Insurance Customer Service Representative, you will be an essential part of a dynamic, customer-focused team, ensuring clients receive prompt, accurate, and helpful support related to their insurance policies. This role is ideal for those who are passionate about helping others, thrive in a fast-paced environment, and are interested in growing professionally within the insurance sector.

As a Bilingual Insurance Customer Service Representative, you will engage with customers, understand their unique needs, and provide guidance on a variety of insurance products. Your bilingual abilities will be instrumental in supporting a diverse client base, ensuring effective communication and building strong relationships. You will handle inquiries about policy coverages, eligibility, claims, billing, and changes, using your expertise to educate and assist customers with integrity and professionalism. This position requires a commitment to excellence, attention to detail, and a customer-centric approach in every interaction.

Working as a Bilingual Insurance Customer Service Representative, you will also be responsible for maintaining up-to-date knowledge of insurance products, technical developments, and licensing requirements. You will be expected to collaborate with your team and contribute to the overall success of the agency. Your organizational skills, ability to multi-task, and proactive problem-solving will allow you to deliver top-tier service and ensure customer satisfaction. In addition to delivering exceptional service, you will also have the opportunity to advance your career in the insurance industry by gaining valuable experience and pursuing further professional development.

This full-time opportunity provides a supportive work environment with opportunities for growth, competitive compensation including salary and bonuses, and a comprehensive benefits package. The agency values diversity, equity, and inclusion, and is committed to providing a workplace where all employees can thrive. If you are self-motivated, detail-oriented, and committed to delivering quality customer service, this role as a Bilingual Insurance Customer Service Representative may be the perfect fit for you.

Bilingual Insurance Customer Service Representative - Summary

• Serve as a primary point of contact for customers, delivering service in both Spanish and English.
• Support clients with insurance inquiries, policy changes, claims, and billing questions.
• Educate customers about insurance options and coverage details using a needs-based approach.
• Maintain up-to-date knowledge of insurance products, licensing, and industry practices.
• Contribute to a collaborative and customer-focused team environment.

Duties & Responsibilities

• Establish and maintain positive customer relationships, following up as needed to ensure satisfaction.
• Provide prompt, accurate, and friendly service via phone, email, or in-person communication.
• Respond to inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, and claims.
• Clarify billing and policy details for customers in an approachable, knowledgeable manner.
• Utilize a customer-focused review process to educate clients on their insurance options and recommend appropriate products.
• Document and report activity thoroughly to the agency team and leadership.
• Remain current with continuing education, licensing requirements, and product updates.
• Demonstrate a strong work ethic and commitment to success on a daily basis.
• Work proactively to solve customer problems and ensure client satisfaction.
• Collaborate with team members to achieve agency goals and deliver remarkable customer experiences.

Salary & Benefits

• Competitive base salary with bonus and commission opportunities.
• PTO including vacation and personal/sick days.
• Access to valuable experience in the insurance industry.
• Opportunities for advancement and professional growth within the agency.
• Supportive and inclusive workplace environment.

Qualifications & Requirements

• Fluency in both Spanish and English (bilingual required).
• Property and Casualty insurance license (or willingness to obtain).
• Life and Health insurance license (must be able to obtain after hiring).
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and work effectively in a team environment.
• Self-motivated, proactive, and dedicated to delivering exceptional customer service.
• Comfortable learning and using computer functions and software.
• Commitment to remaining current in licensing, product changes, and technical developments.
• Ability to provide timely and thorough activity reports to agency leadership.

Ideal Candidate Snapshot

• Passionate about helping people and delivering excellent service in both English and Spanish.
• Flexible, adaptable, and able to thrive in a fast-paced environment.
• Detail-oriented and committed to accuracy and timely completion of work.
• Demonstrates integrity, professionalism, and a strong work ethic.
• Excited about learning and growing within the insurance industry.

Other Relevant Information

• This role is with an independent contractor agent, not with the parent insurance company.
• Selected candidates must complete all applicable licensing requirements and training programs.
• Employees of independent contractor agents are not employees of the parent insurance company.
• The agency is committed to diversity, equity, and inclusion in the workplace.