Bilingual Insurance Customer Service Representative

gobravvo; Oak Park (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonuses and commissions

Growth opportunities

Professional development

Job summary

gobravvo is seeking a Bilingual Insurance Customer Service Representative in Illinois to support English- and Spanish-speaking clients. You will answer inquiries, explain policy options, and help customers navigate coverage and claims in a fast-paced independent-agency environment.

This full-time role offers the chance to obtain licensing, earn bonuses and commissions, and advance within the agency while delivering high-quality service to local residents.

Qualifications

• Bilingual proficiency in Spanish and English required.
• Active Property & Casualty license, or ability to obtain.
• Life and Health licenses or willingness to obtain.
• Excellent interpersonal, written, and verbal communication skills.
• Detail oriented, team player, and proactive problem solving.

Responsibilities

• Establish and maintain strong customer relationships through regular communication.
• Respond to inquiries about availability, eligibility, coverages, billing, and changes.
• Educate customers about insurance options using a needs-based approach.
• Balance multiple tasks efficiently while meeting daily targets.
• Keep detailed activity reports and inform agents of actions.
• Stay up-to-date with product changes and licensing requirements.
• Collaborate with team members to support office operations.

Skills

Bilingual Spanish/English

Customer service

Insurance licensing

Job description

The role of Bilingual Insurance Customer Service Representative is a key position within the insurance industry, providing exceptional support to clients in both English and Spanish. If you have a passion for delivering outstanding customer service and possess or can obtain the necessary insurance licenses, this opportunity offers a rewarding career path with growth potential. As a Bilingual Insurance Customer Service Representative, you will be the primary point of contact for clients, assisting them with their insurance needs and ensuring a positive experience throughout every interaction. This full-time role is ideal for motivated individuals who thrive in a dynamic work environment and are committed to professional excellence.

Insurance agencies value professionals who can communicate effectively with a diverse clientele. In this role, your bilingual skills will be instrumental in supporting Spanish- and English-speaking customers, answering their questions, and guiding them through insurance policies and processes. You will utilize your knowledge of insurance products to educate customers, address inquiries, and maintain long-lasting relationships. The Bilingual Insurance Customer Service Representative position also requires a strong work ethic, attention to detail, and the ability to balance multiple responsibilities efficiently. Working alongside experienced insurance professionals, you will have the chance to learn, grow, and advance your career within the organization.

As a Bilingual Insurance Customer Service Representative, your daily activities will include establishing and nurturing customer relationships, responding to service requests, and ensuring customers understand their coverage options. You will play a critical role in supporting the agency's mission to deliver personalized, value-based service. The position offers a competitive base salary, opportunities for bonuses and commissions based on performance, and a supportive environment that encourages professional development. Your efforts will contribute directly to the agency's success and your own advancement within the insurance industry.

Working as a Bilingual Insurance Customer Service Representative provides valuable experience in a respected field, and for those located in vibrant communities, it offers the added benefit of serving local residents with integrity and care. This position requires a current Property & Casualty license (or the ability to obtain one), and the willingness to pursue additional licensing as needed. If you are a proactive, detail-oriented team player who takes pride in delivering prompt, accurate, and friendly service, this is an excellent opportunity to apply your skills in a meaningful way.

Bilingual Insurance Customer Service Representative - Summary

• Engage with clients in both English and Spanish to provide comprehensive insurance support.
• Serve as a key contact for customer inquiries, policy changes, and claims support.
• Utilize knowledge of insurance products to guide clients and ensure satisfaction.
• Support agency operations and contribute to business growth through exceptional service.

Duties & Responsibilities

• Establish and maintain strong customer relationships through regular communication and follow-up.
• Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate customers about insurance options using a customer-focused, needs-based approach.
• Demonstrate a strong work ethic and commitment to achieving daily success metrics.
• Maintain detailed activity reports and keep agent informed of all relevant actions.
• Remain up-to-date with product changes, licensing, technical developments, and required continuing education.
• Participate actively as a team member, supporting colleagues and contributing to a positive office environment.

Salary & Benefits

• Competitive base salary with a minimum starting point.
• Performance-based bonuses and commissions.
• Opportunities for growth and advancement within the agency.
• Valuable industry experience and ongoing professional development.

Qualifications & Requirements

• Bilingual proficiency in Spanish and English (required).
• Active Property & Casualty insurance license (or ability to obtain).
• Life and Health insurance license (or willingness to obtain).
• Excellent interpersonal, written, and verbal communication skills.
• People-oriented with strong organizational skills.
• Self-motivated and detail oriented.
• Proactive in problem solving and dedicated to customer service.
• Ability to learn computer functions and adapt to new technologies.
• Ability to work collaboratively in a team environment and manage multiple tasks efficiently.

Ideal Candidate Snapshot

• Motivated self-starter who thrives in a fast-paced, customer-focused setting.
• Committed to delivering high-quality service and building lasting client relationships.
• Takes pride in accurate, timely work and continuous skill development.
• Excels at multitasking and supporting team goals.

Other Relevant Information

• This position is with an independent insurance agent, not with the parent insurance company.
• Selected candidates must complete applicable licensing requirements and training programs.
• All staff hired by the agency are employees of the independent agent, not the parent insurance company.
• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.