Bilingual Customer Service Representative (Spanish)

gobravvo; Texarkana (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO: vacation, personal, sick days

On-the-job training

Career advancement opportunities

Job summary

gobravvo is seeking a Bilingual Customer Service Representative (Spanish) in Texarkana, TX. This full-time role focuses on delivering exceptional service to English- and Spanish-speaking customers seeking insurance information, policy changes, and billing support.

You will engage with clients, resolve issues, and contribute to a positive customer experience in a fast-paced agency environment. Ideal candidates are fluent in English and Spanish, have strong communication and organizational skills,

Qualifications

• Fluency in both Spanish and English is required.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated, proactive, and dedicated to superior customer service.
• Ability to quickly learn computer systems and software.
• Commitment to working accurately and efficiently.
• Ability to multitask effectively in a team-oriented environment.
• Property & Casualty Insurance license must be obtained if not already held.

Responsibilities

• Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly customer service by addressing inquiries related to insurance policies, eligibility, coverages, policy changes, claim submissions, and billing.
• Educate customers on available insurance options and help them make informed decisions.
• Maintain a high standard of work ethic and demonstrate daily commitment to organizational success.
• Stay current with product changes, licensing requirements, technical advancements, and ongoing education within the industry.
• Provide timely and thorough activity reports to the agent as required.
• Collaborate effectively with team members to achieve collective goals and ensure a seamless customer experience.
• Proactively identify and resolve customer issues to enhance satisfaction and loyalty.

Skills

Bilingual (Spanish/English)

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Problem-solving

Team collaboration

Job description

Summary

Bilingual Customer Service Representative (Spanish) - Summary Join a dynamic and reputable team as a Bilingual Customer Service Representative (Spanish) with a leading insurance agency. This full-time opportunity offers a rewarding environment where your skills in communication, customer service, and problem-solving are highly valued. As a Bilingual Customer Service Representative (Spanish), you will be integral to ensuring customers receive exceptional service and support. This role is ideal for individuals who are fluent in both English and Spanish, possess a passion for helping others, and are eager to advance their career within the insurance industry. You will work alongside an experienced team, supporting customers and facilitating positive experiences through every interaction. Bring your energy, professionalism, and commitment to excellence to a fast-paced setting where growth and development are encouraged.

Duties & Responsibilities

• Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly customer service by addressing inquiries related to insurance policies, eligibility, coverages, policy changes, claim submissions, and billing.
• Utilize a needs-based approach to educate customers on available insurance options and help them make informed decisions.
• Maintain a high standard of work ethic and demonstrate daily commitment to organizational success.
• Stay current with product changes, licensing requirements, technical advancements, and ongoing education within the industry.
• Provide timely and thorough activity reports to the agent as required.
• Collaborate effectively with team members to achieve collective goals and ensure a seamless customer experience.
• Proactively identify and resolve customer issues to enhance satisfaction and loyalty.

Salary & Benefits

• Competitive hourly pay, with performance-based bonus opportunities.
• PTO including vacation, personal, and sick days.
• Valuable on-the-job experience and ongoing training.
• Opportunities for career advancement and professional growth within the agency.

Qualifications & Requirements

• Fluency in both Spanish and English is required.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated, proactive, and dedicated to superior customer service.
• Ability to quickly learn and utilize computer systems and software.
• Commitment to working accurately and efficiently.
• Ability to multitask effectively in a team-oriented environment.
• Property & Casualty Insurance license must be obtained if not already held.
• Willingness to remain up-to-date on industry product changes, licensing, and continuing education.

Ideal Candidate Snapshot

• Thrives in a fast-paced, customer-centric setting.
• Consistently demonstrates professionalism and a positive attitude.
• Enjoys helping people and providing solutions to customer needs.
• Displays initiative and commitment to personal and professional growth.
• Adapts well to changing priorities and industry developments.

Other Relevant Information

This position is with an independent contractor agent for a major insurance company. Employees of the agency are not employees of the insurance company itself. Applicants must complete all applicable licensing requirements and training programs as a condition of employment. Employment is subject to compliance with agency policies and regulatory requirements. The agency is committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Enjoy working in an area known for its vibrant community and opportunities for personal and professional development.