Bilingual Insurance Customer Service Representative (P&C Licensed)

Irma Chaira - State Farm Agency; Tempe (AZ); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health allowance

401(k) match up to $1,000/year

Commission and bonus opportunities

Industry experience and growth

Descripción de la vacante

State Farm independent contractor agency is seeking a Bilingual Insurance Customer Service Representative (P&C Licensed) to deliver excellent service in English and Spanish. You will handle policy inquiries, changes, claims, and billing questions and support clients through the insurance process.

The role requires an active P&C license, eagerness to grow within the industry, and a collaborative, in-house team environment at the agency office.

Formación

• Active Property and Casualty (P&C) license is required.
• Life and Health license (or ability to obtain) is required.
• Series 6 Securities Sales license (or ability to obtain) is preferred.

Responsabilidades

• Build strong client relationships and provide bilingual service in English and Spanish.
• Assist with policy inquiries, changes, claims, and billing questions.
• Educate clients about coverage options and processes; stay compliant with licensing requirements.
• Collaborate with team to ensure seamless service delivery.

Conocimientos

Bilingual (Spanish/English) service

Interpersonal communication

Educación

Active Property and Casualty license

Life and Health license

Series 6 license or ability to obtain

Descripción del empleo

The Bilingual Insurance Customer Service Representative (P&C Licensed) plays a key role in supporting clients and policyholders by providing high-quality, bilingual (Spanish/English) service within a reputable insurance agency. The ideal candidate is passionate about delivering exceptional service, adept at multitasking, and committed to maintaining compliance through active licensure. This position is designed for individuals who are fluent in both Spanish and English, hold an active Property and Casualty (P&C) insurance license, and have a strong desire to grow within the insurance industry.

As a Bilingual Insurance Customer Service Representative (P&C Licensed), you will be responsible for fostering strong client relationships and delivering timely, accurate information regarding insurance products and services. You will have the opportunity to engage with a diverse clientele, help them understand their coverage options, and support them through the insurance process. This role is in-house and requires presence at the agency's office, providing a collaborative environment and valuable industry experience.

Working in this position provides a chance to make a meaningful impact on clients’ lives by ensuring they are well-informed about their insurance policies and protected against potential risks. The Bilingual Insurance Customer Service Representative (P&C Licensed) is integral to the agency's success and reputation for customer satisfaction. If you are dedicated, organized, and eager to excel in a dynamic insurance setting, this opportunity offers a rewarding career path with ample room for growth.

Bilingual Insurance Customer Service Representative (P&C Licensed) - Summary

• Provide bilingual (Spanish/English) customer service in an insurance agency setting
• Hold and maintain an active Property and Casualty (P&C) insurance license
• Support clients with policy inquiries, changes, claims, and billing questions
• Opportunity for career growth and advancement within the agency

Duties & Responsibilities

• Establish and nurture customer relationships through effective communication and follow-up
• Deliver prompt, accurate, and friendly customer service, addressing insurance policy questions, eligibility, coverage, and claims processes in both English and Spanish
• Educate clients about insurance options using a needs-based, customer-focused approach
• Assist with policy changes, transfers, and billing clarification as needed
• Maintain a strong work ethic and demonstrate commitment to daily success and agency goals
• Provide timely and thorough activity reports to the agent
• Stay current on product changes, licensing, technical developments, and required continuing education
• Collaborate with team members to ensure seamless service delivery

Salary & Benefits

• Hourly base compensation plus commission and bonus opportunities
• Health allowance to support well-being
• Retirement plan match (up to $1,000 per year)
• Valuable industry experience and exposure to a variety of insurance products
• Potential for advancement and growth within the agency

Qualifications & Requirements

• Active Property and Casualty (P&C) insurance license is required
• Bilingual proficiency in Spanish and English is mandatory
• Life and Health license (or ability to obtain)
• Series 6 Securities Sales license (or ability to obtain)
• Excellent interpersonal, verbal, and written communication skills
• Organizational skills and attention to detail
• Proactive problem-solving abilities and self-motivation
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Comfort with learning and using computer systems
• Team-oriented attitude and a dedication to outstanding customer service

Ideal Candidate Snapshot

• Fluent in Spanish and English, capable of engaging with a diverse customer base
• Holds a current Property and Casualty insurance license and is willing to pursue additional required licenses
• Highly organized, detail-oriented, with a proactive approach to problem-solving
• Excellent communicator who thrives in a collaborative team environment
• Motivated by the opportunity to grow and advance within the agency
• Demonstrates a passion for helping others and delivering outstanding customer experiences

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
• Employees of State Farm agents must complete any applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees; employees are not employed by State Farm Insurance Companies
• If you meet the outlined criteria and are motivated to succeed, take the next step in your insurance career