Bilingual Spanish Sales & Retention Specialist

Spectrum; Texas; On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage with customers, resolve billing inquiries, and upsell Spectrum’s services. The role emphasizes professionalism, effective communication, and meeting activity metrics in a fast-paced office environment.

Applicants should have a high school diploma and at least 2 years in call center or related roles, with proficiency in English and Spanish.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Bilingual Spanish required.
• Ability to read, write, speak and understand English and Spanish.
• Demonstrated ability to communicate clearly with customers and colleagues.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English

Spanish

Cable TV knowledge

Internet/Data services

Phone services

Verbal communication

Written communication

Handling irate customers

Prioritization

Billing system proficiency

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage with customers, resolve billing inquiries, and upsell Spectrum’s services. The role emphasizes professionalism, effective communication, and meeting activity metrics in a fast-paced office environment.

Applicants should have a high school diploma and at least 2 years in call center or related roles, with proficiency in English and Spanish.