Bilingual Immigration Hotline Counselor (Spanish)

Catholic Charities of the Archdiocese of New York; New York (NY); Presencial; USD 37.000 - 41.000; Jornada completa

Descripción de la vacante

Catholic Charities Community Services operates the MOIA Immigration Legal Support Hotline to inform New Yorkers about immigration law and procedures and to refer them to appropriate services. The Hotline Services Department provides urgent support for removal, detention, and other time-sensitive matters, with bilingual capabilities and strong data entry for service documentation.

Under supervision, the Hotline Counselor will assist callers with urgent immigration needs, document services, and

Formación

• Graduation from an accredited college or university, or equivalent professional training and experience related to the position.
• Previous experience handling immigration hotline calls preferred.
• Previous experience as an immigration counselor or paralegal, or demonstrated experience working with immigration law, preferred.

Responsabilidades

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with the Director of Hotline Operations, Hotline Director, and other Team Coordinators to respond to rapid response calls for urgent removal or time-sensitive matters.
• Handle rapid response requests by gathering information, coordinating with resources, and completing referrals or follow-up.
• Schedule appointments, provide referrals, and complete Rapid Response requests promptly.
• Share pro se resources and Know Your Rights information to assist callers with time-sensitive support.
• Participate in ongoing training on immigration laws and policy developments affecting enforcement, detention, and removal.
• Assist victims of immigration consultant fraud in filing complaints with authorities.

Conocimientos

Bilingual English/Spanish

High-volume communication

Time management

Attention to detail

Interpersonal skills

Independent and collaborative work

Descripción del empleo

Catholic Charities Community Services operates the MOIA Immigration Legal Support Hotline to inform New Yorkers about immigration law and procedures and to refer them to appropriate services. The Hotline Services Department provides urgent support for removal, detention, and other time-sensitive matters, with bilingual capabilities and strong data entry for service documentation.

Under supervision, the Hotline Counselor will assist callers with urgent immigration needs, document services, and