Bilingual Arabic Immigration Hotline Counselor

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 57,000 - 63,000; Full time

Job summary

The Hotline Counselor – ARABIC position at Catholic Charities, Archdiocese of New York is based at 80 Maiden Lane, New York, NY, within the Immigrant & Refugee Services division. The role delivers urgent immigration information, referrals, and support to callers in Arabic and English under supervision of the Hotline Director of Operations.

Responsibilities include rapid response handling, accurate data entry, and coordinating referrals for individuals facing removal or detention, while

Qualifications

• Graduation from an accredited college or university or equivalent experience.
• Previous immigration hotline experience preferred.
• Immigration counselor or paralegal experience preferred.

Responsibilities

• Answer calls and provide general information on immigration procedures.
• Handle rapid response requests and coordinate referrals on time-sensitive matters.
• Schedule appointments and complete Rapid Response referrals.
• Share Know Your Rights resources and guidance on immigration court proceedings.
• Document services and data for trend analysis.
• Participate in ongoing trainings and outreach events.
• Perform other duties as assigned.

Skills

Bilingual English/Arabic

Education

College degree

Job description

The Hotline Counselor – ARABIC position at Catholic Charities, Archdiocese of New York is based at 80 Maiden Lane, New York, NY, within the Immigrant & Refugee Services division. The role delivers urgent immigration information, referrals, and support to callers in Arabic and English under supervision of the Hotline Director of Operations.

Responsibilities include rapid response handling, accurate data entry, and coordinating referrals for individuals facing removal or detention, while