Bilingual Immigration Hotline Counselor (Haitian-Creole)

Catholic Charities of the Archdiocese of New York; New York (NY); Presencial; USD 37.000 - 41.000; Jornada completa

Descripción de la vacante

Catholic Charities Community Services, Immigrant & Refugee Services Division, is seeking a Hotline Counselor (Haitian-Creole) based at 80 Maiden Lane in New York to assist callers with urgent immigration needs and provide timely information and referrals. Under supervision, you will support rapid response calls, document services, and stay current on evolving immigration laws.

Ideal candidates have a college degree or equivalent experience, strong bilingual English/Creole skills, and the ability

Formación

• Graduation from an accredited college or university, or equivalent professional training and experience.
• Previous experience handling immigration hotline calls preferred.
• Previous experience as an immigration counselor or paralegal, or demonstrated experience working with immigration law, preferred.

Responsabilidades

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with the Director of Hotline Operations, Hotline Director, and other Team Coordinators to receive, assess, and respond to rapid response calls, including urgent requests from individuals and families facing imminent removal, detention, or other time-sensitive immigration matters.
• Handle rapid response requests by gathering relevant information, assessing immediate needs, coordinating with appropriate internal and external resources, and completing referrals or follow-up as appropriate.
• Schedule appointments, provide meaningful referrals, and complete Rapid Response requests in a timely and accurate manner.
• Share pro se resources, Know Your Rights information, and general guidance regarding immigration court proceedings, including use of the detainee locator and other available resources to assist callers seeking time-sensitive support in removal matters.
• Participate in ongoing training on immigration laws, regulations, procedures, and policy developments, with a focus on staying current on emerging issues related to enforcement, detention, and removal, including matters affecting unaccompanied children, asylum seekers, refugees, and other New York City immigrants.
• Assist victims of immigration consultant fraud in filing complaints with appropriate law enforcement and other relevant authorities.
• Participate in outreach events, phone banks, and other community engagement activities to provide information about Hotline services and emerging developments affecting immigrant communities.
• Complete timely and accurate data entry to document services provided to callers and capture client and service data for the purpose of analyzing trends, evaluating needs, and strengthening the Hotline's response to community needs.
• Perform other duties as assigned

Conocimientos

Bilingual English/Creole

High-volume call handling

Strong written/verbal communication

Organizational skills

Educación

Bachelor's degree or equivalent training

Herramientas

Microsoft Office (Word, Excel, Teams)

Descripción del empleo

Catholic Charities Community Services, Immigrant & Refugee Services Division, is seeking a Hotline Counselor (Haitian-Creole) based at 80 Maiden Lane in New York to assist callers with urgent immigration needs and provide timely information and referrals. Under supervision, you will support rapid response calls, document services, and stay current on evolving immigration laws.

Ideal candidates have a college degree or equivalent experience, strong bilingual English/Creole skills, and the ability