Bilingual Immigration Hotline Counselor (Spanish)

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 37,000 - 41,000; Full time

Job summary

Catholic Charities, Archdiocese of New York, is seeking a Hotline Counselor – SPANISH to operate the MOIA Immigration Legal Support Hotline in New York City. The role provides urgent immigration information, referrals, and documentation support to callers in a fast-paced environment.

Under supervision, you will assist victims of immigration issues, participate in trainings, and document services delivered. A flexible schedule includes day, evening, and weekend shifts, with funding through June

Qualifications

• Graduation from an accredited college or university, or equivalent professional training and experience.
• Bilingual proficiency in English and a second language, preferably Spanish.
• Ability to manage high-volume communications and competing priorities in a fast-paced hotline environment.
• Excellent attention to detail and highly organized.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Answer calls on the Immigration Legal Support Hotline and provide information on immigration procedures and policy developments.
• Collaborate with leadership to respond to rapid response calls and urgent removal matters.
• Gather information, coordinate with resources, and complete referrals or follow-ups.
• Schedule appointments, provide referrals, and process Rapid Response requests promptly.
• Share Know Your Rights information and guidance on immigration court proceedings.

Skills

Bilingual proficiency

High-volume communication

Time management

Attention to detail

Organizational skills

Interpersonal communication

Verbal communication

Written communication

Independent work

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Teams

Job description

Catholic Charities, Archdiocese of New York, is seeking a Hotline Counselor – SPANISH to operate the MOIA Immigration Legal Support Hotline in New York City. The role provides urgent immigration information, referrals, and documentation support to callers in a fast-paced environment.

Under supervision, you will assist victims of immigration issues, participate in trainings, and document services delivered. A flexible schedule includes day, evening, and weekend shifts, with funding through June