Impactful Arabic Immigration Hotline Counselor

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 38,000 - 42,000; Full time

Job summary

Catholic Charities, Archdiocese of New York is seeking a Hotline Counselor – Arabic at its Immigrant & Refugee Services Division, based at 80 Maiden Lane, New York, NY. The role supports callers with urgent immigration needs, providing information, referrals, and time-sensitive guidance via the MOIA Immigration Legal Support Hotline.

Under supervision from the Hotline Director of Operations, the counselor collaborates with coordinators to assess rapid response cases, document services, and stay

Qualifications

• Graduation from an accredited college or university, or equivalent professional training and experience related to the position.
• Previous experience handling immigration hotline calls preferred.
• Previous experience as an immigration counselor or paralegal, or demonstrated experience working with immigration law, preferred.

Responsibilities

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with leadership to receive, assess, and respond to rapid response calls, including urgent requests from individuals facing imminent removal.
• Handle rapid response requests by gathering information, coordinating with internal resources, and completing referrals or follow-up.
• Schedule appointments, provide referrals, and complete Rapid Response requests in a timely and accurate manner.
• Share pro se resources and Know Your Rights information, including detainee locator resources, to assist callers.
• Participate in ongoing training on immigration laws, regulations, and policy developments.

Skills

Bilingual English & Arabic

High-volume call handling

Time management

Attention to detail

Interpersonal communication

Independent / team-oriented

MS Office (Word, Excel, Teams)

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Catholic Charities, Archdiocese of New York is seeking a Hotline Counselor – Arabic at its Immigrant & Refugee Services Division, based at 80 Maiden Lane, New York, NY. The role supports callers with urgent immigration needs, providing information, referrals, and time-sensitive guidance via the MOIA Immigration Legal Support Hotline.

Under supervision from the Hotline Director of Operations, the counselor collaborates with coordinators to assess rapid response cases, document services, and stay