Arabic Immigration Hotline Counselor – Rapid Response

Catholic Charities of New York; New York (NY); Sur place; USD 37 000 - 41 000; Plein temps

Résumé du poste

Catholic Charities of New York operates the MOIA Immigration Legal Support Hotline, delivering information and referrals to New Yorkers facing immigration issues. The Hotline Counselor – ARABIC role supports callers with urgent needs related to enforcement under supervision of the Hotline Director and Team Coordinator.

Responsibilities include answering calls, rapid response coordination, referrals, data entry, and outreach while maintaining accuracy and timely guidance in Arabic and English,

Qualifications

• Graduation from an accredited college/university, or equivalent training and experience.
• Previous experience handling immigration hotline calls preferred.
• Previous experience as an immigration counselor or paralegal, or demonstrated experience working with immigration law, preferred.

Responsabilités

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with the Director of Hotline Operations, Hotline Director, and other Team Coordinators to receive, assess, and respond to rapid response calls, including urgent requests from individuals and families facing imminent removal, detention, or other time-sensitive immigration matters.
• Handle rapid response requests by gathering relevant information, assessing immediate needs, coordinating with appropriate internal and external resources, and completing referrals or follow-up as appropriate.
• Schedule appointments, provide meaningful referrals, and complete Rapid Response requests in a timely and accurate manner.
• Share pro se resources, Know Your Rights information, and general guidance regarding immigration court proceedings, including use of the detainee locator and other available resources to assist callers seeking time-sensitive support in removal matters.
• Participate in ongoing training on immigration laws, regulations, procedures, and policy developments, with a focus on staying current on emerging issues related to enforcement, detention, and removal, including matters affecting unaccompanied children, asylum seekers, refugees, and other New York City immigrants.
• Assist victims of immigration consultant fraud in filing complaints with appropriate law enforcement and other relevant authorities.
• Participate in outreach events, phone banks, and other community engagement activities to provide information about Hotline services and emerging developments affecting immigrant communities.
• Complete timely and accurate data entry to document services provided to callers and capture client and service data for the purpose of analyzing trends, evaluating needs, and strengthening the Hotline’s response to community needs.
• Perform other duties as assigned.

Connaissances

Bilingual English-Arabic

High-volume communication

Time management

Attention to detail

Organizational skills

Communication skills

Formation

Bachelor's degree

Outils

Microsoft Word

Microsoft Excel

Microsoft Teams

Description du poste

Catholic Charities of New York operates the MOIA Immigration Legal Support Hotline, delivering information and referrals to New Yorkers facing immigration issues. The Hotline Counselor – ARABIC role supports callers with urgent needs related to enforcement under supervision of the Hotline Director and Team Coordinator.

Responsibilities include answering calls, rapid response coordination, referrals, data entry, and outreach while maintaining accuracy and timely guidance in Arabic and English,