Bilingual Immigration Hotline Counselor (Spanish)

Catholic Charities of New York; New York (NY); On-site; USD 37,000 - 41,000; Full time

Job summary

Catholic Charities of New York seeks a Hotline Counselor – SPANISH to support callers with immigration-related information at 80 Maiden Lane, New York, NY. This full-time, non-exempt role works within the Immigrant & Refugee Services Division, Hotline Services.

Under supervision of the Hotline Director of Operations and Team Coordinator, you will provide accurate guidance, referrals, and pro se resources, handling urgent cases and contributing to community outreach and data entry to document

Qualifications

• Graduation from an accredited college or university, or equivalent professional training and experience related to the position.
• Experience handling immigration hotline calls preferred.
• Experience as an immigration counselor or paralegal, or demonstrated experience working with immigration law, preferred.

Responsibilities

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with the Director of Hotline Operations, Hotline Director, and other Team Coordinators to receive, assess, and respond to rapid response calls, including urgent requests from individuals and families facing imminent removal, detention, or other time-sensitive immigration matters.
• Handle rapid response requests by gathering relevant information, assessing immediate needs, coordinating with appropriate internal and external resources, and completing referrals or follow-up as appropriate.
• Schedule appointments, provide meaningful referrals, and complete Rapid Response requests in a timely and accurate manner.
• Share pro se resources, Know Your Rights information, and general guidance regarding immigration court proceedings, including use of the detainee locator and other available resources to assist callers seeking time-sensitive support in removal matters.
• Participate in ongoing training on immigration laws, regulations, procedures, and policy developments, with a focus on staying current on emerging issues related to enforcement, detention, and removal, including matters affecting unaccompanied children, asylum seekers, refugees, and other New York City immigrants.
• Assist victims of immigration consultant fraud in filing complaints with appropriate law enforcement and other relevant authorities.
• Participate in outreach events, phone banks, and other community engagement activities to provide information about Hotline services and emerging developments affecting immigrant communities.
• Complete timely and accurate data entry to document services provided to callers and capture client and service data for the purpose of analyzing trends, evaluating needs, and strengthening the Hotline’s response to community needs.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

High-volume call handling

Customer service

Data entry

Education

Bachelor's degree

Job description

Catholic Charities of New York seeks a Hotline Counselor – SPANISH to support callers with immigration-related information at 80 Maiden Lane, New York, NY. This full-time, non-exempt role works within the Immigrant & Refugee Services Division, Hotline Services.

Under supervision of the Hotline Director of Operations and Team Coordinator, you will provide accurate guidance, referrals, and pro se resources, handling urgent cases and contributing to community outreach and data entry to document