Bilingual Immigration Hotline Counselor – Haitian Creole

Catholic Charities of New York; New York (NY); On-site; USD 38,000 - 42,000; Full time

Job summary

Catholic Charities of New York is seeking a Hotline Counselor – Haitian-Creole to operate at 80 Maiden Lane, NY. The role involves assisting callers with immigration information, referrals, and rapid response services in a fast-paced environment.

Under supervision, you will document services, participate in ongoing training on immigration law, and support victims of fraud. The position is full-time and on-site in New York.

Qualifications

• Graduation from an accredited college or university or equivalent experience.
• Experience handling immigration hotline calls preferred.
• Experience as immigration counselor or paralegal preferred.

Responsibilities

• Answer calls on the Immigration Legal Support Hotline with information on procedures and developments.
• Respond to rapid response calls, assess needs, refer to resources, and complete referrals.
• Schedule appointments, provide referrals, and process Rapid Response requests timely.
• Share Know Your Rights information and guidance for immigration court proceedings.
• Document services and capture client data for trend analysis.

Skills

Bilingual English & Haitian-Creole

High-volume call handling

Strong written/verbal communication

Independent and team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Excel

Teams/communication tools

Job description

Catholic Charities of New York is seeking a Hotline Counselor – Haitian-Creole to operate at 80 Maiden Lane, NY. The role involves assisting callers with immigration information, referrals, and rapid response services in a fast-paced environment.

Under supervision, you will document services, participate in ongoing training on immigration law, and support victims of fraud. The position is full-time and on-site in New York.