Bilingual Immigrant Services Navigator

FurstStaffing; Rockford (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

FurstStaffing is seeking a Bilingual Immigrant Services Coordinator to support immigrant families through case management, outreach, and program coordination.

The role requires bilingual English/Spanish proficiency, strong organizational skills, and the ability to work with public agencies and community partners. Typical hours are Monday–Friday with occasional evenings or weekends for outreach, and for reporting and staff onboarding duties.

Qualifications

• Bilingual in English and Spanish required or strong proficiency.
• Bachelor's degree in human services or related field, or at least two years related experience.
• Demonstrated leadership or management experience is preferred.
• Strong organizational and time-management skills are essential.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Moderate computer proficiency expected.

Responsibilities

• Support outreach, education, and access to public benefits for eligible immigrant families with limited English proficiency.
• Coordinate program logistics, including class promotion, student inquiries, and registration.
• Develop and maintain relationships with public agencies, nonprofit organizations, schools, service providers, media outlets, and immigrant and refugee communities.
• Attend community events and networking opportunities to build connections in target communities.
• Assist the Director with annual and ongoing program planning, implementation, monitoring, and activities in accordance with standards and available budgets.
• Support onboarding and orientation of new staff and identify relevant development opportunities.
• Maintain accurate, timely, and confidential program records, databases, client files, outreach documentation, and reporting requirements.
• Attend staff meetings, required trainings, and approved outreach activities; contribute to a collaborative, team-centered work environment.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Leadership experience

Verbal communication

Written communication

Judgment

Computer proficiency

Confidential records

Physical strength

Driver's license

Evenings/weekends flexibility

Education

Bachelor's degree in human services or related field

Two years related experience

Job description

FurstStaffing is seeking a Bilingual Immigrant Services Coordinator to support immigrant families through case management, outreach, and program coordination.

The role requires bilingual English/Spanish proficiency, strong organizational skills, and the ability to work with public agencies and community partners. Typical hours are Monday–Friday with occasional evenings or weekends for outreach, and for reporting and staff onboarding duties.