Immigration Case Manager - Part-Time (24 hrs) - Bilingual

BI Incorporated; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

BI Incorporated offers Intensive Supervision Appearance Program (ISAP) support, providing case management and supervision for immigration proceedings. The role requires bilingual English/Spanish communication, driving for home visits, and strong data-entry skills.

The position emphasizes confidentiality, documentation, and collaboration with government and community partners. Local travel is part of regular duties, with a typical office environment.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two years of customer service or case management experience required; experience with law, social work, detention, corrections or multicultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver's license and ability to operate a motor vehicle for home visits.
• U.S. citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Strong verbal and written communication skills; ability to interpret rules and write reports.
• Judgment and composure in stressful situations; ability to defuse hostility.
• Ability to work with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations, and procedures.
• Basic computer skills and ability to use department software.

Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants; maintains confidentiality of records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Driver's license

Verbal and written communication

Data entry

Education

Bachelor's degree in Sociology/ Psychology/ Social Work/ Criminal Justice

High School Diploma or GED

Tools

Basic computer skills

Job description

BI Incorporated offers Intensive Supervision Appearance Program (ISAP) support, providing case management and supervision for immigration proceedings. The role requires bilingual English/Spanish communication, driving for home visits, and strong data-entry skills.

The position emphasizes confidentiality, documentation, and collaboration with government and community partners. Local travel is part of regular duties, with a typical office environment.