Bilingual Immigration Case Manager (Spanish)

BI Incorporated; Dover (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Two weeks vacation

Sick time (56 hours)

Paid holidays (15)

Medical, dental, vision

Life insurance

AD&D insurance

Disability insurance

Flexible spending account

401(k) with match

Stock purchase program

Tuition reimbursement

Employee Assistance Program

Legal program

Direct deposit

Theme park discounts

Job summary

BI Incorporated is seeking a Case Manager to provide intensive supervision and individualized case management under the ISAP program. You will conduct intake, develop service plans, coordinate translations, and maintain comprehensive case records in support of DHS contracts.

The role requires strong communication, attention to detail, and the ability to travel locally for home visits. A high school diploma is required, with a preference for a bachelor’s degree and bilingual Spanish proficiency.

Qualifications

• Two years of customer service or case management experience required.
• High School Diploma or GED required. Bachelor's degree preferred.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Maintains accurate and complete case records for all ISAP participants from entry to release; proactively manages cases using all appropriate tools and techniques.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the program.

Skills

Customer service

Case management

Spanish (bilingual)

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated is seeking a Case Manager to provide intensive supervision and individualized case management under the ISAP program. You will conduct intake, develop service plans, coordinate translations, and maintain comprehensive case records in support of DHS contracts.

The role requires strong communication, attention to detail, and the ability to travel locally for home visits. A high school diploma is required, with a preference for a bachelor’s degree and bilingual Spanish proficiency.