Bilingual Intake & Resource Navigator

Compass Family Services; San Francisco (CA); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Paid vacation (4 weeks)

Health/dental/vision insurance

Retirement plan with 5% employer match

On-site location at 37 Grove St

Union membership

Job summary

Compass Family Services in San Francisco seeks a Bilingual Intake Specialist to support families facing homelessness with intake interviews, eligibility guidance, and resource referrals. This on-site role collaborates with the Family Resource Center team to ensure smooth service delivery.

The ideal candidate is fluent in Spanish and English, understands trauma-informed care, and can manage records in Salesforce while helping with distribution of basic needs items.

Qualifications

• Fluency in Spanish and English required.
• Experience in crisis situations.
• Knowledge of SF social services resources.
• Ability to lift at least 25 pounds.

Responsibilities

• Welcome families; conduct intake assessments to understand needs and options.
• Screen eligibility across programs and provide referrals.
• Coordinate with Office Manager to maintain smooth flow.
• Train interns and volunteers on intake practices.
• Assess emerging needs and update resources.
• Maintain accurate records in Salesforce and documents.
• Organize client records for consistency and QA.
• Support distribution center operations and basic needs items.

Skills

Bilingual Spanish/English

Trauma-informed care

Crisis intervention

SF social services knowledge

Microsoft Office

Salesforce (plus)

Strong communication

Diversity, equity & inclusion

Lifting 25 lbs

Tools

Salesforce

Microsoft Excel

Outlook

Word

Job description

Compass Family Services in San Francisco seeks a Bilingual Intake Specialist to support families facing homelessness with intake interviews, eligibility guidance, and resource referrals. This on-site role collaborates with the Family Resource Center team to ensure smooth service delivery.

The ideal candidate is fluent in Spanish and English, understands trauma-informed care, and can manage records in Salesforce while helping with distribution of basic needs items.