Bilingual Family Resource & Programs Coordinator

WORK INCORPORATED; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

WORK Inc. Family Support Center seeks a Family Resource Coordinator who is enthusiastic, highly organized, and bilingual in English and Spanish.

The role focuses on delivering culturally specific support, guiding families, and fostering resilient relationships within a welcoming environment. Responsibilities include processing financial assistance, preparing reports, coordinating with the Department of Developmental Services, and maintaining accurate records, inventories, and partnerships to

Qualifications

• Bachelor’s degree in a related field or 3+ years’ experience with individuals with developmental disabilities and families.
• Bilingual proficiency in English and Spanish, with strong written and verbal communication.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to manage databases and generate reports.
• Valid Massachusetts Driver's License and ability to travel locally.
• Strong organizational, time-management, and project coordination skills.
• Excellent attention to detail and accuracy in data entry.
• Strong interpersonal and customer service skills for families and partners.

Responsibilities

• Prepare financial assistance documents.
• Attend meetings with the Department of Developmental Services (DDS).
• Support families with financial processes (Expenditure Plans, processing check requests).
• Maintain documentation of fund distributions.
• Develop the Asset Development Initiative.
• Utilize Microsoft Access and Excel to manage fund allocations and distributions.
• Prepare mid-year and year-end financial reports.
• Ensure compliance with DDS auditing requirements.
• Collaborate with the agency’s finance department.
• Assist in the development and implementation of the Center’s plans, goals, and objectives.
• Provide a welcoming environment for individuals and their families.
• Nurture positive relationships with individuals, families, guardians, neighbors, and other service providers.
• Maintain accurate inventories of program supplies, equipment, office materials, and family resource center items.
• Track and coordinate the use of agency resources and shared assets.
• Monitor compliance with agency standards related to cleanliness, organization, safety, accessibility, and facility presentation.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Customer service

Education

Bachelor’s degree in related field

3+ years experience with individuals with developmental disabilities and families

Tools

Microsoft Access

Excel

Word

Outlook

Job description

WORK Inc. Family Support Center seeks a Family Resource Coordinator who is enthusiastic, highly organized, and bilingual in English and Spanish.

The role focuses on delivering culturally specific support, guiding families, and fostering resilient relationships within a welcoming environment. Responsibilities include processing financial assistance, preparing reports, coordinating with the Department of Developmental Services, and maintaining accurate records, inventories, and partnerships to