Bilingual Hospital Switchboard Operator (English/Spanish)

South Texas Health System; McAllen (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Universal Health Services in Texas is seeking a hospital switchboard operator to manage incoming calls, monitor alarm systems, and respond swiftly to emergencies. The role requires calm handling of codes and timely announcements according to policy.

Fluency in English and Spanish, plus strong customer service skills, are essential. The position is on-site in a hospital environment, with emphasis on compliance and excellent communication and computer abilities.

Qualifications

• High School diploma or higher is required.
• Complete CPI training within 6 months of hire and maintain certification thereafter.
• BHC: must obtain SAMA certification within 90 days of unit orientation (CPI not required for BHC).

Responsibilities

• Answers incoming calls to the hospital switchboard promptly in a professional manner.
• Monitors and responds to hospital alarms systems according to procedures.
• Responds calmly to emergency situations, alarms, and codes.
• Announces codes according to policies and procedures.
• Transfers to appropriate destination and performs overhead paging as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Computer skills

Operator experience

Education

High School Diploma

CPI training

SAMA certification

Job description

Universal Health Services in Texas is seeking a hospital switchboard operator to manage incoming calls, monitor alarm systems, and respond swiftly to emergencies. The role requires calm handling of codes and timely announcements according to policy.

Fluency in English and Spanish, plus strong customer service skills, are essential. The position is on-site in a hospital environment, with emphasis on compliance and excellent communication and computer abilities.