Hospital Switchboard & Communications Operator (Bilingual)

MD_HCHN Holy Cross Health, Inc.; Silver Spring (MD); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free onsite parking

Referral Rewards Program

Job summary

Trinity Health, at Holy Cross Hospital in Silver Spring, MD, seeks a part-time Switchboard Operator to coordinate hospital communications and support after-hours needs. The role requires fluency in Spanish and English, strong customer service, and the ability to manage emergency alarms and schedules.

Responsibilities include operating centralized telecoms, assisting in emergencies, and providing reliable information to staff and the public.

Qualifications

• Must be fluent in Spanish and English.
• Experience with Windows 2000 and basic computer knowledge.
• Minimum of 1 year in a service provider environment preferred.
• Strong customer service skills and excellent interpersonal/ verbal communication.
• Must be tactful, self-controlled and poised at all times.
• Reliable with attention to detail and documentation.
• Visual acuity to read computer screens and operate office equipment.
• Able to climb stairs and move light office equipment.
• Available 24 hours for emergencies when required.

Responsibilities

• Facilitate and coordinate voice communications between hospital personnel, outside community, police, fire and rescue, and medical community.
• Operate and maintain centralized telecommunications equipment: telephone, paging, alarm, and TDD systems.
• Serve as information liaison for hospital schedules, procedures, events, and patient information.
• Respond to and triage in-house emergency codes and hospital emergency alarms.
• Coordinate after-hours patient contacts for Home Care and Hospice.

Skills

Bilingual Spanish/English

Customer service

Interpersonal communications

Detail oriented

Reliability

Emergency readiness

Poise under pressure

Manual dexterity

Ambulatory capable

Reading screens

Tools

Windows 2000

PC & fax operation

Job description

Trinity Health, at Holy Cross Hospital in Silver Spring, MD, seeks a part-time Switchboard Operator to coordinate hospital communications and support after-hours needs. The role requires fluency in Spanish and English, strong customer service, and the ability to manage emergency alarms and schedules.

Responsibilities include operating centralized telecoms, assisting in emergencies, and providing reliable information to staff and the public.