Hospital Communications & Switchboard Specialist

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Development & Learning

Job summary

Guidehouse is seeking a Communications Operator to manage the main switchboard, handle basic inquiries, and assist in patient registrations. You will coordinate emergency codes, monitor patient status in the electronic medical record, and support new employee orientation.

The role requires a high school diploma or GED and at least 1 year of experience in Customer Service or healthcare, with bilingual Spanish being a plus. Shift: 2P-10:30P; salary range $38,000–$63,000 per year.

Qualifications

• High School graduate or GED
• 1 year of experience in Customer Service, Call Center, and/or Healthcare

Responsibilities

• Manage inbound and outbound calls on main switchboard/BPX
• Assist with patient registrations and basic information queries
• Coordinate emergency codes and disaster control procedures
• Monitor and update patient status in EMR
• Use overhead paging to communicate and locate staff
• Monitor hospital equipment conditions
• Mentor new associates and assist in orientation
• Demonstrate critical thinking and strong problem-solving
• Work independently and manage own time
• Team-oriented, flexible, and eager to learn
• Perform other duties as assigned
• Provide excellent communication and customer service

Skills

Customer Service

Education

High School/GED

Job description

Guidehouse is seeking a Communications Operator to manage the main switchboard, handle basic inquiries, and assist in patient registrations. You will coordinate emergency codes, monitor patient status in the electronic medical record, and support new employee orientation.

The role requires a high school diploma or GED and at least 1 year of experience in Customer Service or healthcare, with bilingual Spanish being a plus. Shift: 2P-10:30P; salary range $38,000–$63,000 per year.