Telephone Operator FT McAllen

South Texas Health System; McAllen (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Universal Health Services in Texas is seeking a hospital switchboard operator to manage incoming calls, monitor alarm systems, and respond swiftly to emergencies. The role requires calm handling of codes and timely announcements according to policy.

Fluency in English and Spanish, plus strong customer service skills, are essential. The position is on-site in a hospital environment, with emphasis on compliance and excellent communication and computer abilities.

Qualifications

• High School diploma or higher is required.
• Complete CPI training within 6 months of hire and maintain certification thereafter.
• BHC: must obtain SAMA certification within 90 days of unit orientation (CPI not required for BHC).

Responsibilities

• Answers incoming calls to the hospital switchboard promptly in a professional manner.
• Monitors and responds to hospital alarms systems according to procedures.
• Responds calmly to emergency situations, alarms, and codes.
• Announces codes according to policies and procedures.
• Transfers to appropriate destination and performs overhead paging as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Computer skills

Operator experience

Education

High School Diploma

CPI training

SAMA certification

Job description

Responsibilities

POSITION SUMMARY:

Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.

Qualifications

QUALIFICATIONS:

1. 1. Good verbal communication skills in English and Spanish required.
2. 2. Minimum of 2 years operator experience preferred.
3. 3. Communication and computer operation skills required.
4. 4. One to two years of medical/healthcare business office experience preferred.
5. 5. Excellent customer service skills required.
6. 6. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

EDUCATION / LICENSURE:

1. 1. High School diploma, GED or Higher Education required.
2. 2. Complete the CPI training within 6 months of hire and maintain certification thereafter.
3. 3. BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Authorized by

Corporate Human Resources