Bilingual Hospital Switchboard Operator - Nights (Spanish)

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach is seeking a Call Center Specialist to handle night/shift operations and on-call duties. The role requires bilingual Spanish communication, professional phone etiquette, and accurate routing of calls to hospital departments.

You will support multiple units, manage paging, and respond to hospital codes in a timely, compliant manner. HS diploma or equivalent is required, with preference for prior contact center experience.

Qualifications

• HS diploma/GED or equivalent experience.
• Contact Center or office experience preferred.
• Excellent communication skills.
• Bilingual in Spanish

Responsibilities

• Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
• Handles each call in a professional manner and treats callers with respect and courtesy.
• Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
• Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Follows medical center's policy regarding releasing any patient information.

Skills

Excellent communication

Bilingual in Spanish

Call center experience

Education

HS diploma/GED

Job description

Mount Sinai Medical Center in Miami Beach is seeking a Call Center Specialist to handle night/shift operations and on-call duties. The role requires bilingual Spanish communication, professional phone etiquette, and accurate routing of calls to hospital departments.

You will support multiple units, manage paging, and respond to hospital codes in a timely, compliant manner. HS diploma or equivalent is required, with preference for prior contact center experience.