Emergency-Ready Hospital Switchboard Operator (Bilingual)

South Texas Health System; McAllen (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

South Texas Health System seeks a skilled hospital switchboard operator to handle incoming calls, monitor alarms, and respond to emergencies with professionalism. The role requires bilingual English/Spanish communication and a strong customer service orientation.

Typical duties include transferring calls, paging, and adhering to Compliance and Code of Conduct policies. Experience in medical office settings is preferred. On-site presence is required.

Qualifications

• Good verbal communication in English and Spanish.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must adhere to Compliance Program and Code of Conduct; attend required training and report issues.

Responsibilities

• Answer incoming calls on the hospital switchboard promptly and professionally.
• Monitor and respond to hospital alarm systems according to procedures.
• Respond calmly to emergencies, alarms, and codes; announce codes per policies.
• Transfer calls to appropriate destinations and perform overhead paging as needed.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Computer skills

Medical office experience

Education

High School diploma or GED

CPI training within 6 months

SAMA certification within 90 days (BHC only)

Tools

Switchboard systems

Alarm monitoring systems

Job description

South Texas Health System seeks a skilled hospital switchboard operator to handle incoming calls, monitor alarms, and respond to emergencies with professionalism. The role requires bilingual English/Spanish communication and a strong customer service orientation.

Typical duties include transferring calls, paging, and adhering to Compliance and Code of Conduct policies. Experience in medical office settings is preferred. On-site presence is required.