Telephone Operator FT McAllen

South Texas Health System; McAllen (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

South Texas Health System seeks a skilled hospital switchboard operator to handle incoming calls, monitor alarms, and respond to emergencies with professionalism. The role requires bilingual English/Spanish communication and a strong customer service orientation.

Typical duties include transferring calls, paging, and adhering to Compliance and Code of Conduct policies. Experience in medical office settings is preferred. On-site presence is required.

Qualifications

• Good verbal communication in English and Spanish.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must adhere to Compliance Program and Code of Conduct; attend required training and report issues.

Responsibilities

• Answer incoming calls on the hospital switchboard promptly and professionally.
• Monitor and respond to hospital alarm systems according to procedures.
• Respond calmly to emergencies, alarms, and codes; announce codes per policies.
• Transfer calls to appropriate destinations and perform overhead paging as needed.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Computer skills

Medical office experience

Education

High School diploma or GED

CPI training within 6 months

SAMA certification within 90 days (BHC only)

Tools

Switchboard systems

Alarm monitoring systems

Job description

Responsibilities

POSITION SUMMARY:
Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.

Qualifications

• Good verbal communication skills in English and Spanish required.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

Education / Licensure

• High School diploma, GED or Higher Education required.
• Complete the CPI training within 6 months of hire and maintain certification thereafter.
• BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Authorized by Corporate Human Resources