Client Coordinator Team Lead

Serenity Home Health Care Agency LLC; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Chicago, IL seeks a dynamic Team Lead for our Home Care Services division. The role oversees daily operations, manages a team of care professionals, and ensures high-quality patient care while fostering a collaborative environment.

The ideal candidate has a Bachelor's in Healthcare Administration or related field, at least 2 years in home care or scheduling, and is bilingual in Spanish.

Qualifications

• Bachelor's degree preferred in Healthcare Admin, Business, Social Services, or related field.
• Minimum 2 years in home care, healthcare operations, scheduling, or client services.
• Experience supervising or training staff preferred.
• Experience with caregiver staffing, visit verification, and client authorization management preferred.

Responsibilities

• Train new client coordinators and provide ongoing support to staff.
• Optimize hours utilization and reassign caregivers to maximize approved hours.
• Verify visits daily to prevent billing delays.
• Assist coordinators in assigning caregivers to clients as needed.
• Monitor coordinator dashboards and address anomalies promptly.
• Proactively follow up with VA clients to obtain authorizations.
• Manage authorization adjustments and terminations in a timely manner.
• Oversee accurate timesheet completion for caregivers using telephony.
• Mediating conflicts to maintain positive working relationships.

Skills

Bilingual Spanish

Leadership

Team training

Scheduling

Client services

Microsoft Office

Education

Bachelor's in Healthcare Admin / related

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Chicago, IL, US

Salary Range: $20.00 To $25.00 Hourly

Job Description

Job Summary:

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

Key Responsibilities:

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.
• Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.
• Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.
• Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.
• Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.
• VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.
• Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.
• Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.
• Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.
• Additional Duties: TL will undertake any other duties assigned by their supervisors.

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory, team lead, or training experience preferred.
• Experience working with caregiver staffing, visit verification, and client authorization management preferred.
• Must be bilingual (Spanish)
• Strong leadership and team training abilities. Responsible for training and supporting Client Coordinators
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling