Client Coordinator Team Lead

ADP, Inc.; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

ADP, Inc. in Chicago, IL is seeking a dynamic bilingual Team Lead for our Home Care Services division. You will oversee daily operations, manage a team of care professionals, and ensure high-quality client service in a collaborative environment.

The role requires leadership, strong communication in multiple languages (Spanish essential), and experience in home care operations. Join a company committed to supporting caregivers and clients with efficient scheduling and staffing.

Qualifications

• Bachelor's degree preferred in a related field.
• Minimum of 2 years in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory or training experience preferred.
• Must be bilingual in Spanish and English.

Responsibilities

• Train Client Coordinators and provide ongoing support.
• Optimize hours utilization and reassign caregivers as needed.
• Ensure timely visit verification to prevent billing delays.
• Assist in staffing clients and matching caregivers to needs.
• Monitor coordinator dashboards and address abnormalities.
• Follow up with VA clients to obtain authorizations.

Skills

Leadership

Bilingual Spanish

Training others

Communication

Education

Bachelor's degree in Healthcare Administration/Business Administration/Social Services

Tools

Microsoft Office

Healthcare scheduling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Chicago, IL, US

Salary Range: $20.00 To $25.00 Hourly

Job Description

Job Summary:

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

Key Responsibilities:

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.


• Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.


• Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.


• Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.


• Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.


• VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.


• Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.


• Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.


• Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.


• Additional Duties: TL will undertake any other duties assigned by their supervisors.

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.


• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.


• Previous supervisory, team lead, or training experience preferred.


• Experience working with caregiver staffing, visit verification, and client authorization management preferred.


• Must be bilingual (Spanish)


• Strong leadership and team training abilities. Responsible for training and supporting Client Coordinators


• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling