Healthcare Front Desk & Patient Care Liaison

CenterWell Senior Primary Care; Gastonia (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care is seeking a Receptionist to manage front-desk duties, route calls, greet visitors, and support basic administrative tasks. This patient-facing role operates within Humana’s TB screening program and requires strong customer service, organization, and familiarity with MS Office.

The position is full-time and on-site. Ideal candidates will have a High School Diploma or GED and healthcare or customer service experience; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• 2+ years in healthcare or strong customer service background in retail/hospitality or call centers preferred.
• Excellent customer service and phone etiquette.
• Attention to detail and highly organized.
• Ability to multitask in a fast-paced environment.
• Knowledge of Medical Terminology.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual English/Spanish preferred.

Responsibilities

• Greet visitors, determine the nature of their visit, issue visitor passes, and maintain logs.
• Answer routine inquiries about location, hours, phone numbers, and email addresses.
• Operate a switchboard or multi-line phone and route calls; take and distribute messages.
• Assist with administrative tasks: book meeting rooms, handle mail, courier packages, and other clerical duties.
• Follow defined parameters and work under close guidance within established guidelines.

Skills

Customer service

Phone etiquette

Attention to detail

Multitask

MS Office

Medical terminology

Bilingual: English/Spanish

Education

High School Diploma or GED

Tools

EMR Systems

Job description

CenterWell Senior Primary Care is seeking a Receptionist to manage front-desk duties, route calls, greet visitors, and support basic administrative tasks. This patient-facing role operates within Humana’s TB screening program and requires strong customer service, organization, and familiarity with MS Office.

The position is full-time and on-site. Ideal candidates will have a High School Diploma or GED and healthcare or customer service experience; bilingual English/Spanish is a plus.