Patient Care Front Desk Specialist

Humana Inc; Delray Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Humana Inc. is hiring a Receptionist 1 in Delray Beach to greet patients, manage appointments, and maintain confidential records in EMR/CRM systems. The role prioritizes courteous service, accurate data handling, and smooth daily operations within a clinical setting.

The position supports a patient-centered environment with typical business hours (Mon–Fri, 8:00–5:00) and reports to the Center Administrator. TB screening is part of the program for hires.

Qualifications

• High School Diploma or GED is required.
• 1+ year experience in healthcare customer service; background in retail, hospitality, or call centers also considered.
• Ability to convey information clearly and maintain a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office for reporting, data analysis, and workflow optimization.
• Preferred bilingual English/Spanish.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Call center experience

Verbal communication

Task coordination

MS Office reporting

Bilingual EN/ES

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana Inc. is hiring a Receptionist 1 in Delray Beach to greet patients, manage appointments, and maintain confidential records in EMR/CRM systems. The role prioritizes courteous service, accurate data handling, and smooth daily operations within a clinical setting.

The position supports a patient-centered environment with typical business hours (Mon–Fri, 8:00–5:00) and reports to the Center Administrator. TB screening is part of the program for hires.