Bilingual Healthcare Billing Support Specialist

Quest Diagnostics; Tampa (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental & vision

Well-being programs

Blueprint for Wellness

Vacation and paid time off

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Education assistance

Career advancement opportunities

Descripción de la vacante

Quest Diagnostics is seeking a Billing Customer Service Representative II - Bilingual (English/Spanish) in Tampa, FL. The role handles high-volume billing inquiries, translating healthcare terminology into clear information, and resolving escalated issues with empathy and accuracy.

Training is mandatory for full-time attendance, followed by a consistent 9-hour shift schedule between 8:30 AM and 8:00 PM ET. The position offers a competitive hourly pay and benefits including medical, dental, and

Formación

• Bilingual English/Spanish required.
• High school diploma or GED required.
• 1+ year of call center experience.
• 1+ year healthcare claims/billing experience.
• Ability to work 9-hour shifts between 8:30 AM–8:00 PM ET.

Responsabilidades

• Answer a high volume of calls from patients or their representatives, translating medical terminology into clear information.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Navigate Quest Billing System and related applications.
• Maintain a log of patient contacts.
• Perform additional projects as needed; comply with HIPAA.

Conocimientos

Bilingual English/Spanish

Call center experience

Healthcare billing knowledge

Excellent communication

HIPAA compliance

Computer proficiency

Educación

High school diploma or GED

Herramientas

Windows PC applications

Billing system navigation

Descripción del empleo

Quest Diagnostics is seeking a Billing Customer Service Representative II - Bilingual (English/Spanish) in Tampa, FL. The role handles high-volume billing inquiries, translating healthcare terminology into clear information, and resolving escalated issues with empathy and accuracy.

Training is mandatory for full-time attendance, followed by a consistent 9-hour shift schedule between 8:30 AM and 8:00 PM ET. The position offers a competitive hourly pay and benefits including medical, dental, and