Bilingual Billing Support Specialist (English/Spanish)

Quest Diagnostics; Tampa (FL); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Medical, dental & vision benefits

Annual health assessment program

Vacation and Health/Flex Time

401(k) with company match

Job summary

Quest Diagnostics is seeking a full-time Customer Service Representative - Billing II (Bilingual - English/Spanish) in Tampa, Florida. You will provide compassionate support to callers, helping them navigate healthcare decisions and related issues.

Offering $17.20+ per hour, this role requires attendance in comprehensive training and includes benefits from day one like medical, dental, and vision coverage. Enjoy vacation time, holidays, and a 401(k) plan with company match.

Qualifications

• Ability to provide compassionate and empathetic support to callers.
• Experience in handling escalated issues.
• Ability to work flexible hours including overtime.

Responsibilities

• Provide guidance and support to members on healthcare issues.
• Manage 50 to 70 calls daily with effective resolution strategies.
• Attend all training sessions for the initial 90 days of employment.

Skills

Bilingual - English/Spanish

Compassionate customer service

Problem resolution

Job description

Quest Diagnostics is seeking a full-time Customer Service Representative - Billing II (Bilingual - English/Spanish) in Tampa, Florida. You will provide compassionate support to callers, helping them navigate healthcare decisions and related issues.

Offering $17.20+ per hour, this role requires attendance in comprehensive training and includes benefits from day one like medical, dental, and vision coverage. Enjoy vacation time, holidays, and a 401(k) plan with company match.