Bilingual Patient Access Coordinator - Scheduling & Epic

NeighborHealth; Boston (MA); Hybrid; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth is seeking a punctual and personable Patient Access Coordinator to act as a welcoming liaison for patients at our Registration department in Boston. You will manage check-outs, schedule follow-ups, and coordinate phone inquiries with attention to accuracy in the Electronic Medical Record.

This role requires strong communication, a HS diploma, and at least one year of customer service or administrative experience, with Spanish/English bilingual ability to support a diverse patient

Qualifications

• HS Diploma/GED required.
• Minimum 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow-up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer phones and route inquiries.
• Document encounters in Epic EMR and navigate the EMR to access information.

Skills

Customer service

Bilingual Spanish/English

Verbal communication

Problem solving

Education

HS Diploma / GED

Tools

Epic EMR

Microsoft Office

Job description

NeighborHealth is seeking a punctual and personable Patient Access Coordinator to act as a welcoming liaison for patients at our Registration department in Boston. You will manage check-outs, schedule follow-ups, and coordinate phone inquiries with attention to accuracy in the Electronic Medical Record.

This role requires strong communication, a HS diploma, and at least one year of customer service or administrative experience, with Spanish/English bilingual ability to support a diverse patient