Bilingual Medical Office Assistant — Flexible Hours

Care New England; Providence, Northern (RI, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Care New England's Providence Center seeks a bilingual Medical Office Assistant to welcome visitors, schedule appointments, handle calls, verify insurance in Epic, collect fees, and check clients in and out daily.

The role supports preadmission, maintains accurate demographic and insurance records, and collaborates with clinicians and staff across locations. Strong communication and computer skills are essential.

Qualifications

• High School or GED Required.
• Minimum 1 to 3 years of experience working in a medical office setting and/or customer service‑related field.
• Knowledge of or experience in behavioral health field is a plus.
• Must have valid driver's license, registration, current inspection and insured automobile.
• General computer proficiency.
• Good typing, spelling and grammar skills.Excellent communication skills.
• Demonstrates sensitivity to the client population served by The Providence Center.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one‑on‑one and small group situations to clients and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to solve problems involving several concrete variables in standardized situations.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

Responsibilities

• Greet visitors and collect demographic data, verify insurance, and collect fees as appropriate.
• Schedule appointments for clinical staff and manage daily calendars.
• Enter and confirm demographic and insurance information in Epic.
• Determine and collect deductibles and copays as appropriate.
• Answer calls and route to appropriate staff; use Epic In‑Basket for communication.
• Provide coverage during staff vacancies and travel between locations as needed.
• Maintain a safe, welcoming waiting area and professional relationships with staff and clients.
• Attend trainings and provide feedback to staff on educational programs.

Skills

Customer service

Communication skills

Computer literacy

Interpersonal skills

Education

High School or GED

Tools

Epic EMR

Billing systems

Scheduling software

Microsoft Office

Job description

Care New England's Providence Center seeks a bilingual Medical Office Assistant to welcome visitors, schedule appointments, handle calls, verify insurance in Epic, collect fees, and check clients in and out daily.

The role supports preadmission, maintains accurate demographic and insurance records, and collaborates with clinicians and staff across locations. Strong communication and computer skills are essential.