Bilingual Front Desk & Staffing Support Specialist

Top Echelon Software, LLC.; Bay Shore (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Top Echelon Software, LLC. is seeking a Front Desk Receptionist to manage front desk operations, support recruitment, assist with HHAexchange mobile ID setup, and provide basic ESS assistance.

The role includes mail handling, package distribution, and office security tasks, with emphasis on confidentiality and professional interactions. The position requires high school completion and prior receptionist/customer service experience, with Spanish-speaking ability strongly preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous receptionist or customer service experience preferred.
• Spanish-speaking ability strongly preferred.
• Basic computer skills, including Microsoft Office and email.
• Familiarity with HHAexchange and Viventium ESS is a plus.
• Strong communication, organization, and multitasking skills.
• Professional demeanor, punctuality, reliability, and attention to detail.
• Ability to handle confidential information appropriately.

Responsibilities

• Front Desk and Phone Coverage: Greet visitors, answer calls, manage emails and messages, assist Spanish-speaking callers, keep reception orderly, ensure desk coverage during business hours.
• Walk-In Recruitment and Document Collection: Direct applicants to Recruitment, collect and forward documents, identify missing items, notify team upon arrival, maintain confidentiality.
• HHAexchange Mobile ID Setup: Assist with mobile ID setup, verify information, guide through setup, refer issues to appropriate department.
• Staffing Support: Notify aides of open shifts, relay responses to coordinators, document outcomes, assist with Spanish-speaking calls, escalate gaps.
• Viventium ESS Support: Follow up on ESS setup, provide basic access help, track incomplete setups, refer issues.
• Mail, Scanning, and Document Distribution: Sort/mail distribution, scan and email, prepare outgoing mail, route documents, handle confidential items.
• Package Management: Receive, notify, distribute, report missing/damaged packages.
• Office Closing and Security: Complete closing duties, secure confidential docs, report security concerns.
• General Responsibilities: Maintain records, communicate across departments, protect confidential information, perform other front desk duties.

Skills

Strong communication

Organization

Multitasking

Spanish-speaking ability

Professional demeanor

Confidential information handling

Education

High school diploma or equivalent

Tools

Microsoft Office

HHAexchange

Viventium ESS

Job description

Top Echelon Software, LLC. is seeking a Front Desk Receptionist to manage front desk operations, support recruitment, assist with HHAexchange mobile ID setup, and provide basic ESS assistance.

The role includes mail handling, package distribution, and office security tasks, with emphasis on confidentiality and professional interactions. The position requires high school completion and prior receptionist/customer service experience, with Spanish-speaking ability strongly preferred.