Bilingual Front Desk & Staffing Coordinator

Management Performance Associates; Bay Shore (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Management Performance Associates is seeking a Front Desk Receptionist to provide professional, friendly greeting, phone coverage, and mail handling in our New York office. You will support recruitment, ESS setup, and document distribution.

This role emphasizes confidentiality, organization, and teamwork with HR, Recruitment, Staffing, Intake, and other departments to ensure smooth daily operations and secure, orderly office procedures.

Qualifications

• High school diploma or equivalent.
• Receptionist or customer service experience preferred.
• Spanish-speaking ability strongly preferred.
• Basic computer skills, including Microsoft Office and email.

Responsibilities

• Greet visitors, applicants, and employees professionally.
• Answer incoming calls, direct calls to the appropriate departments, and take messages.
• Monitor and respond to emails in a timely manner.
• Assist with Spanish-speaking callers as needed.
• Maintain an organized and professional reception area.
• Ensure the front desk remains covered during business hours.
• Assist walk-in applicants and aides by directing them to Recruitment.
• Collect recruitment documents and ensure they are organized and forwarded to Recruitment.
• Identify missing documents and communicate outstanding requirements to applicants.
• Notify the appropriate team member when applicants arrive.
• Maintain confidentiality when handling employee and applicant information.
• Assist home health aides with setting up their mobile ID in HHAexchange.
• Verify aide information and guide through setup process.
• Follow up on setup issues and refer technical problems as needed.
• Provide assistance with accessing the mobile ID as needed.
• Contact aides regarding open shifts, case coverage, and availability as directed by Staffing team.
• Document call outcomes and follow-up needs as instructed.
• Escalate urgent staffing gaps to the appropriate team member.
• Follow up with employees regarding Viventium ESS setup.
• Provide basic assistance with ESS access and setup steps.
• Track employees who have not completed setup and notify the appropriate department.
• Refer technical issues to the appropriate contact.
• Receive, sort, and distribute incoming mail.
• Scan documents and email them to the appropriate recipients promptly.
• Prepare outgoing mail as needed.
• Ensure documents are routed to the correct department.
• Handle confidential correspondence appropriately.
• Receive and account for incoming packages.
• Notify staff when packages arrive and distribute accordingly.
• Report missing or damaged packages.
• Complete front desk closing responsibilities at the end of the day.
• Secure confidential documents and ensure a secure reception area.
• Follow procedures for securing the office and access points.

Skills

Spanish-speaking

Communication skills

Organization skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

HHAexchange

Viventium ESS

Job description

Management Performance Associates is seeking a Front Desk Receptionist to provide professional, friendly greeting, phone coverage, and mail handling in our New York office. You will support recruitment, ESS setup, and document distribution.

This role emphasizes confidentiality, organization, and teamwork with HR, Recruitment, Staffing, Intake, and other departments to ensure smooth daily operations and secure, orderly office procedures.