Bilingual Front Desk Patient Services Specialist

San Ysidro Health; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

San Ysidro Health in Escondido, CA seeks a friendly Front Desk/Patient Services representative to greet visitors, register new patients, and assist with funding eligibility and inquiries. You will handle insurance verifications and collect co-pays at check-in, while guiding patients through access processes.

Responsibilities include entering demographics in Epic, coordinating with care teams, and maintaining accurate records.

Qualifications

• One year of customer service experience or internship at San Ysidro Health.
• One year experience in a medical setting, preferably front desk or reception.
• High School Diploma or GED.

Responsibilities

• Answer telephones, greet visitors and direct callers to appropriate staff.
• Register new patients and assemble data for complete patient registration.
• Enter patient demographics into Epic system and maintain records.
• Assist patients with funding eligibility and citation of funding resources.
• Collect co-pays and deductibles at check-in; explain billing policies.
• Explores eligibility using payer resources and initiates referrals as needed.
• Coordinate with departments to resolve patient inquiries and issues.
• Maintain clerical and fiscal records; respond to information requests.
• Provide support for equipment, supplies, and office procedures.
• Attend meetings and participate in ongoing training as required.

Skills

Bilingual

Verbal communication

Education

High School Diploma or GED

Job description

San Ysidro Health in Escondido, CA seeks a friendly Front Desk/Patient Services representative to greet visitors, register new patients, and assist with funding eligibility and inquiries. You will handle insurance verifications and collect co-pays at check-in, while guiding patients through access processes.

Responsibilities include entering demographics in Epic, coordinating with care teams, and maintaining accurate records.