Bilingual Medical Front Desk Specialist

Focus Health group; Chula Vista (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Unique Healthcare For Women in Chula Vista is seeking a Front Desk Patient Service Representative to be the first point of contact for patients and visitors, delivering exceptional service and supporting smooth operations. The role requires friendly professionalism, strong communication, and the ability to address patient needs promptly.

The ideal candidate will manage check-ins, appointment scheduling, demographic verification, and co-pays while adhering to HIPAA.

Qualifications

• 2 Years of experience in a receptionist role, preferably within a medical setting.
• Fluent in both English and Spanish.
• Proficient in phone etiquette and managing multiple lines.
• Strong organizational skills and attention to detail.
• Demonstrated self-motivation and drive.
• Ability to effectively multitask in busy environments.
• Record of consistent attendance at previous employment.
• Prior experience in a medical office setting.
• Experience with EHR System Practice Fusion - Preferred

Responsibilities

• Greet patients and visitors warmly, maintaining eye contact upon entering the center
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies.
• Checking insurance eligibility and filtering faxes on assigned days (Wednesday and Thursday).

Skills

Bilingual English and Spanish

Strong organizational skills

Multitasking

Customer service

Attendance

Self-motivation

Attention to detail

Medical office experience

Tools

Practice Fusion

Job description

Unique Healthcare For Women in Chula Vista is seeking a Front Desk Patient Service Representative to be the first point of contact for patients and visitors, delivering exceptional service and supporting smooth operations. The role requires friendly professionalism, strong communication, and the ability to address patient needs promptly.

The ideal candidate will manage check-ins, appointment scheduling, demographic verification, and co-pays while adhering to HIPAA.