Bilingual Front Desk & Patient Experience Coordinator

Athletico; Oak Park (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSA

Fertility benefit

Life Insurance

Disability insurance

PTO 15 days

Holiday time off

Job summary

Athletico provides a comprehensive Patient Experience Coordinator role focused on delivering a seamless front-office experience in Oak Park, IL. The PEC ensures accurate patient intake and financial clearance while safeguarding data integrity and supporting revenue cycle performance.

This position collaborates with clinical teams and receives support from the PES. The role requires 1-2 years of customer service, proficiency with MS Office, and HIPAA knowledge; fluency in Spanish is highlighted.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex insurance or scheduling issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support continuous improvement.
• Coordinate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone celebrations and community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs for front-office operations.
• Organizes activities in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

MS Office

Excel

HIPAA compliance

Payment processing

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office

Job description

Athletico provides a comprehensive Patient Experience Coordinator role focused on delivering a seamless front-office experience in Oak Park, IL. The PEC ensures accurate patient intake and financial clearance while safeguarding data integrity and supporting revenue cycle performance.

This position collaborates with clinical teams and receives support from the PES. The role requires 1-2 years of customer service, proficiency with MS Office, and HIPAA knowledge; fluency in Spanish is highlighted.